Valvoline Instant Oil Change 12860 Tesson Ferry Road, St. Louis, MO 63128

"I went in for an oil change and asked if they could check if I was due a tire rotation as well. I couldn't remember if it was done the last time. I could tell the serviceman was not interested in having to do one being as it was later in the day and a car waiting behind me. My service was extremely rushed, he told me that I did do a tire rotation the last time so not to worry about it. There was no regular check of my lights, breaks. He checked nothing under the hood but to only add new oil in it. I had to ask him to add wiper fluid, he did not put air in the tires. I left and noticed after the fact that for sure there was no added air in my tires, and checked my last invoice when I got home and no, I had not had a tire rotation the last visit so he lied to me. I went back the next day to address the situation and the manager did give me a free tire rotation and from there things were checked under the hood. While I appreciate the manager giving me a free service, I should not have been lied to by that employee. And the original service should not have been rushed and incomplete. I cannot say that I will ever go back to this location."

"I was told they could do my transmission service even after telling the over the phone year make and model. I drove 40 minutes to only hear that they don't have enough Mercon LV transmomission fluid!"

"I’ve been going to this Valvoline location for a few years now & it’s always been great, however this past time I went they didn’t put my gasket back on. All of the oil poured out of my car & I didn’t realize til I was stranded on the side of the road. ☹️☹️ Luckily Kingshighway location was able to redo my oil change properly at no cost, & I got a refund from Tesson. I understand mistakes happen & I have sympathy for whoever’s behalf that fell on, I’m just upset that mistake could’ve costed me my car."

"Had a really good experience 3 times over at this VIOC shop. Got all 3 of my vehicles' oils changed here the same day. I was treated respectfully by the staff. They were knowledgeable about their products and services. And I didn't feel like I was pressured into buying a bunch of extras when all I really needed was oil changes. The cost was a little high (in my opinion) for each vehicle. But for the amount of time it took, (about 20 minutes per vehicle) that's not exactly terrible. I would consider this shop again for oil change services in the future."