Reliable Collision Center

"I had to edit my rating. The first time I left a review I got a very pleasant phone call so I adjusted my rating. Since then, I got a phone call stating they forgot to align my car. So, I had to take it back. Then, last week I realized they forgot to put a part on the door they fixed so I have to take it back. I live 50 minutes away. Seems there is no value to my time. I worked with Scott on my repairs. He did a great job keeping me updated and was friendly and easy to work with. However, when I picked up my car up, the gentleman that took my money was very rude. How odd to have your customer service skilled folks behind the counter. It seems someone friendly would sit out front. The repairs were acceptable. Friendliness goes a long way, though, for repeat business."

"We had an accident with our Mustang and took it to Reliable Toyota Collision Center As directed by USAA our insurance company. When the job was completed, the parts were unaligned, the paint was not correctly applied and after 3 unsuccessful attempts to get our car repaired correctly I would have to say this is absolutely the worst experience we've ever had with a body shop. Now USAA has to send us to another body shop to get it done right. Beware! . insurance company collision center. As directed by u s a a on a shrink c"

"The service tech was bragging about how he had just attended a seminar on BMW body repairs, so I felt confident leaving it with them. Unfortunately, the person who actually did the repairs seemed to just attach the new body panels without even attempting to line them up. I had to bring it back 3 times for him to fix it, and finally the same bragging tech basically called me a perfectionist and said "sometimes after an accident it just won't look the same". I'm just a back yard mechanic but I was able to to a MUCH better job than the "trained professional"."

"I had a seat belt latch where it is attached to the floor, come off in my hand. The dealership of my car could not get it repaired and sent me here. They fixed it in one hour and did not charge me. They went above and beyond to help a senior citizen. So appreciated!"

"Went to get an estimate for my vehicle and was told it would take 30 minutes for it to be emailed to me. Followed up 24 hours later and was informed they didn’t even have my paperwork. Requested to speak to the manager, Jake and was yelled at and hung up on when just trying to get down to the bottom of this. Would not recommend"