Avis Car Rental

"I went in on February 27, 2024 to rent a car for 3 days the total was $139.52 Pick-Up Hollister, PLK Tue, Feb 27, 4:30 PM Return Hollister, PLK Fri, Mar 01, 4:30 PM. I signed in online for early check in with payment and my drivers license. When I got there he asked to see both so I pulled them out and handed them to him. He said I haven’t charged you anything yet but I want to let you know we’re in a charge of $250 as a deposit. Let me get this straight you wanna hold $250 for four days and make interest on my money without letting me know ahead of time. He said it was on the contract. I pulled the contract. It was nowhere on the contract. I said I paid online but actually I just entered the information online. They did not pull the payment yet. But they said the payment was. $139 it would only go up if I change the reservation. So I said no thank you I will try someplace else I turned around to walk out. I was placing my cards back in my wallet and he says to my back. Good luck with that. Very sarcastically like that wasn’t gonna happen. Not thank you, sorry for the misunderstanding, good bye, or just say nothing. I turned around, said a very not a nice remark and then said you just couldn’t help yourself could you as I walk back to the counter? Then he said you’re living up to your name Karen. No I invented Karen. The others are just a knock off. I don’t know what he has going on in his life, but I know what I have going on in my life And it’s a lot and I sure don’t need him poking at me like I couldn’t afford to rent a car. I just didn’t want to rent that car and be held hostage for $250. I have NEVER put a deposit on a car. We traded a few choice words, and he told me to get out of his building. I said not until I call Avis and report you, so as I’m calling Avis, he calls his manager who he is telling his side of story and I look at him and asked you are seriously saying that is the story. And she immediately took his side and told him to call the police, I said it’s OK with me. I’m calling Avis either way. So to make a long story short, these people are going to charge you $250 without telling you upfront so let that be known. No credit check was ran on me. No credit card was asked from me. The horrible attitude, sarcastic behavior, disrespect, the threatening attitude I saw that they displayed was worrisome. I would look to another car rental before going to Hollister, Mo. Airport location. Personnel all the way to management was poor. “The gentleman in the garage apologize. He was a good employee he defused the situation and I felt better about leaving.” He should be running the place."

"If I could give them zero Stars I would, called this location for 30 minutes and could never get somebody at the location on the phone just kept forwarding me to call center. The people at the call center had no idea what to do, couldn't direct me on what I could do. Don't do business here if you want to stay stress free! Hope this helps."

"Was charged a “late fee” for not properly filling out the paperwork when returning. Car was not late. 2nd bad experience here… From now on, I will use Enterprise at Branson West airport."

"They gave me a broken car and when I tried to exchange it after noticing they said nothing was available even though I checked that for a new reservation there were many options on their direct website for that location. Do not go here, I’m switching all my business to National rental car."

"Was happy with the little Kia Reo for running around the city of Branson MO. The price of about$200 for a week was acceptable. The car had some previous damage but ran and drove well. I liked the little cheap car. Could have upgraded for $10 a day but just driving around to events, didn't need the room...."