Lou Fusz Subaru St. Peters Service and Parts Department

"I didn't have any problems with the service department until recently. They were always quick before. Took them 3 days to complete a 60,000 mile service, and they still didn't actually finish it - they told me they were missing spark plugs and would call when they came in. They still haven't called. It's been a month. When I picked up my vehicle from that time, a Red Bull was left in the cup holder. One month later, the hinge cover for the driver seat fell off my seat. When I went to look what was wrong, the seat is torn in a spot close by, the cover was cracked, and plastic screw securing it had been crushed. I don't have proof, but my belief is that an employee broke it while climbing in and out, tried to bash it back in, and called it a day. The part is only 30 dollars, but I won't go back to this Subaru dealership for service."

"I love the Fusz dealerships! It's a great family owned company, and I always get good service everywhere I go. I've worked at other dealerships and this group is definitely the best at taking care of their customers and employees."

"I was on my way from North Carolina to Montana when the AC stopped working on my 2023 Ascent. My husband was able to get me an appointment at a Subaru dealership along my route. I am super thankful that he landed me at Lou Fusz Subaru. I arrived early for my appointment and they got me in right away. A rock had gone through my lower, front grill and punctured my condenser. The entire crew was professional and sympathetic to my situation. They not only welcomed me, my sister-in-law and my Bernese Mountain Dog into the waiting area, but they also told us where we could get a great BBQ lunch as we waited. I had to make it to Hays, KS to stay on my route schedule, which had reservations that could not be changed. The tech, J. Groenemann, did an outstanding job and got me out of there within 3 and half hours. I'm pretty sure he worked through his lunch hour, and he got me out of there in a very timely manner. Much thanks to the crew at Lou Fusz Subaru that was working 2 August 2023!"

"My salesman was very helpful and professional. Purchased the perfect car with good trade-in. Had been to Volvo dealership first. Could not get sufficient attention to purchase a car."

"I live in the city but will drive 40 minutes here (bypassing 3 other Subaru dealerships) because of the level of service. The parts and service departments are 100% spot on with their work. As a person growing up fixing my own cars, they don't shy away from talking shops, explaining new features, and why the "old fixes" don't work anymore. I also love the fact that they aren't condescending. They don't treat you like some bothersome problem for them to solve. Always professional, happy, reasonably fast, and they enjoy a good joke. Highly recommend going here (for service and parts)"