Firestone Complete Auto Care

"They kept me updated on the progress of my repairs. I felt welcomed for my business. I would recommend the Chesterfield Valley location."

"Great customer service. Planned on some easy maintenance, they hit a snag but were communicating with me and got resolved. Now I'm back to being a happy jeep driver knowing my vehicle is safe."

"Worst place ever! Do NOT get your car serviced here! I took my truck here to get my high pressure fuel pump replaced. A couple of weeks later after getting it serviced, my check engine light came. I checked the errors and it was fuel pump errors so I took it back to them to take a look at it. They told me the throttle body needed to be replaced. I called my local car dealership repair shop for a 2nd opinion and gave them the codes and details and they said its sound like a fuel pump issue and if I bring it in they can take a look. I called Firestone back and told them that I would be taking my truck to the car repair shop to take a look at it and replace the throttle body, if needed. Ralph was trying his best to get me to let them do the repair. He even dropped the estimate price, but I still declined. When I went to get my car, I reviewed the receipt, (btw they charged me a diagnostic service charge) and I saw that they replaced my high pressure pump under warranty. They did not mention this when we spoke on the phone when they called. They know they did not replace my fuel pump the 1st time so they actually had to replace it this time. Ralph was also unavailable to speak whenever I called. This is unusual, he always is available. By the way, there was nothing wrong with my throttle body. Do not take your car here! They are scam artist."

"I took my BMW to the Chesterfield location specifically because they have technicians who are experienced working on them and I was not disappointed. The service was great, they are very thorough and maintained communication with me while my car was in for diagnostics. I wouldn't hesitate to visit this shop, I know I will be returning when my car needs something."

"Google says they are open Until 7pm. I arrived at 5 and they were closed but there was an employee named Brian who was still there. He came to the locked door and I mentioned that I had a low tire that needed air and he was nice enough to check all my tires and fill them all! Really nice of him and I really do appreciate his kindness in helping me. Cheers"