Vance Ford Service

"Service department is Very helpful! Has become better over the last couple years! Fixed my issue and told me not to hesitate if it happens again."

"I truly appreciate the service and friendly staff at Vance Ford. Levi was very professional, friendly and kept me informed on my vehicle progress along with thoroughly explaining what was being done and why. Cherry at the reception desk was probably the most helpful of any receptionist I've ever experienced and I'm 73 years old. Vance is very lucky to have those two employees. While I was waiting for my truck , I visited with one of their salesmen, Kevin Bass, who was also very nice and informative regarding new vehicles offered by Ford. When buying my next vehicle I will definitely visit with Mr. Bass first ! A very nice man, informative and not pushy ! Thanks to Vance Ford for providing the level of service that you do. I've generally been a Chevy man , but I have two Fords now and love them both !"

"Great customer service and Levi Haworth is always very helpful making sure my maintenance package is up to date as well as issues I have with recalls, etc."

"Best customer care by the service manager by providing the quickest oil change and vehicle inspection with great promotional cost savings for me in the auto industry this year 2023. Thank you for the VIP treatment. Keep it up. Greatly satisfied customer."

"I brought 2 vehicles to the Quick lane in Grove. Quick lane cross threaded 4 lug nuts and 2 studs were loose/broken and were found by myself after I had taken both cars home. On car 2, I fixed the cross threaded lug nut and stud myself because I was changing the brakes, even though the brakes were fine.. Quick lane recommended new brakes on car 2, but in reality the car didn’t need it. The brake pads had 4-5mm all around and were wearing evenly with no issues. Car 1 was fixed by the dealership in Miami at no cost, which was greatly appreciated. Either way, the cross threaded lug nuts and broken studs are a product of purposeful negligence. Hand threading lug nuts and then torquing them to spec is standard and should be done on every vehicle.. not sure why these cars were an exception and this mistake cost the company $$ and a customer."