Firestone Complete Auto Care

"Let me start by saying I have used several different Firestone's around Springfield for 20+years and I have always been happy...before last week. I dropped my car off in the morning for another oil change, tire rotation, alignment, and to have their mechanics give it a once over, call me if there were needed repairs, and do needed repairs, so I could take it on a road trip after I picked it up the next morning. I got a call the next morning to tell me that my car had a broken strut that needed to be replaced and they gave me a quote. They said they could get right on it, do the routine maintenance items requested, and should have it for me by that evening. I told them it was supposed to be ready that morning, so I could go on my trip. They said it could be ready by noon. After a couple of hours they call me and tell me the routine stuff is complete, but they don't have the proper equipment needed to replace the broken strut, so I would need to take it somewhere else for that repair. I asked if it was safe to drive. They said no, since the strut could hit the tire and cause a blowout at any time but suggested I drive it straight to where I would have the work done when I left there. I have it scheduled to be repaired soon at a local dealership. This is strike one."

"We had our tire rotation allignment checked. Since we purchased the lifetime tire rotation and wheel allignment there was no charge. We had a tire pressure sensor replaced. The staff are all very nice and it wasn't crowded."

"Made an appointment yesterday because they’re open on Sunday . Well apparently not this location anymore I sat in the parking and walked up to a locked door and no lights on . But when I called yesterday they had appointments. They need to update their hours online and not just a sign on the door . So when people show up it’s not wasting their time"

"I gave a 5 because I'm split. I called a number of tire centers, Costco, Sam's Club, others, none had the tires in stock and would take some time to get. I called Firestone and was told they had those tires and could get them right on, might take a couple of hours. Great. I dropped off the car in the morning, hoping to get it around noon. Almost 5, we had to go places and I'd never heard from them. I called, he said they had a little trouble getting the tires in. So, a little sales puff lie about having the tires and I'd have to get it the next day. We had to get someone else to come pick us up and take us to our activity. That would have been a 1 star experience. When I explained this to the lady the next morning, she did give us a discount. That took it to 5. Will I go there again? Should you go there? If you do, make SURE they really do have the tires if they say they do!"

"These guys are always good about getting me in quickly for new tires, an alignment, or a state inspection. I feel like they give me good advice and don't try to sell me on things I don't need. The lifetime alignment is also a great deal. I can get my car aligned as often as I like."