Dairy Queen Grill & Chill

"Our ice cream was sitting on the counter for 2-3 minutes before we had grabbed it ourself. It was sitting directly under the counter that said “mobile pickup” the guy was insanely rude to us about it. And then totally ignored me and refused to help me when I was waiting to get a spoon. He was pulling a wet floor sign in the middle of the walk way to the counter to be petty and disrespectful. A younger woman helped me and was kind to me. Don’t have a “mobile pickup” sign above the counter if you don’t want people grabbing their items."

"Unfortunately, my experience at the Fort Scott Dairy Queen was a huge letdown. Here's why: Slow Service: It took forever to get our food. The place wasn't even that busy, so I'm not sure what the hold-up was. Messy Order: When our order finally arrived, my Blizzard was half-melted and everything was just thrown together sloppily, burgers and fries cold. Unfriendly Staff: The cashier barely made eye contact with me and seemed generally annoyed to be there. Dirty: The tables needed wiping down, and there were food scraps on the floor. Overall, I wouldn't recommend this Dairy Queen to anyone. There needs to be improvement in several areas before I'd consider going back."

"We stop here multiple times a week. Chicken strip fry/ring basket is my favorite! For desert we love the peanut butter parfaits!"

"Went on Thursday 1/4/2024 and got raw chicken. After waiting 10 mins for the food it wasn't even cooked."

"I ordered a dish of twist ice cream and a banana split. The guy at the counter took my order then told me my order number and handed me my receipt. I waited like 15 minutes and they handed me my husband's dish of twist ice cream and told me it would be just a minute on the banana split. We waited for like 10 minutes. My husband was like half way through his ice cream when he put my banana split in the window. The guy at the counter was helping another lady with the fountain machine. So I motioned to him and said you want me to just get it and smiled and in the rudest most threatening way possible he glares at me and pointed at me and acted like he was going to come over the counter at me. I backed up and he sat my banana split in the window to melt instead of just coming around the counter and handing it to me. Then the guy comes back from helping the other lady and hands me the ice cream and the guy in the kitchen acted all rude about it. My ice cream was melted and pretty much banana split soup by that point. He was really rude about the whole situation. They could of handled the whole thing differently. He was really rude. I tried to give feed back in the survey online but it wasn't working either. I used the restroom before I left and it it was really dirty also. I threw my ice cream in the trash and walked out."