Chili's Grill & Bar 1688 Northwest Chipman Road, Lee's Summit, MO 64081

"Absolutely terrible service. We were there on Sunday 3/17 at around 745. Not busy. We were seated in the bar. We had to wait forever for the bar tender to take our order. He was busy shining the bar top or the bar top. My mother asked for a well done burger. It was pink when he brought it out and so it had to go back. He acted put out that he had to take it back. Everything was fine when the burger came back out. The the guy left for a smoke break I guess. He came back smelling like cigarette smoke. Anyway he was gone for about 20 minutes. Nobody around the bar. I needed a refill, so I had to go ask the door greeter for a refill. Then my mother needed a to go box. Again I had to go ask the door greeter for a to go box. By the way he was playing with his phone all meal. Moral of the story is you as an employee need to focus on your customers. No phones and if you're short staffed chew nicotine gum. I've had to work through my breaks at my job. If you don't focus on your customers you won't have a job. The food is half the product. The service is the rest. Shifty service is what drives customers away. You guys have great food, but with shifty service it leaves a bad taste in my mouth."

"Had the most delightful waiter today named David! service was incredible, very fast and very personable the entirety of our stay! Brought my grandparents in for a lunch, and they were so pleased with their meals and the kindness, and attentiveness of our server!! it was a very busy day, with plenty guests surrounding but you wouldn’t know it because our food & drinks were out within minutes!! thank you to david, and per request by my grandparents i will be bringing them in more regularly for our lunch dates!!! everyone was so sweet!!"

"Great customer service. Chips were nice and crispy.... Salsa was good. Got the Old Timer and is a large burger."

"It has been so.etime since we have visited a Chili's Grill and Bar because of a bad experience from one that later closed up. This was a much better experience, enjoyable actually. The place looked clean, there was a few patrons enjoying the atmosphere, not too busy. Our waiter, Benjamin, was very attentive and pointed to some options on the menu saying that one of our choices was available on the "bar side" and that it was a good choice. We had the big mouth bites "4 bites on the bar side, 2 on the restaurant side". The menu saying that it had grilled onions was what attracted us. But, when it came out they were just diced onions not grilled. This didn't change much about the flavor just texture. They were still yummy. Then the loaded curly fries, embellished with cheese sauce, bacon bits and jalapeños which are extra $. Comparing the actual fries to the menu photo we had Benjamin take them back and put on more cheese to appear as the photo. I know this sounds like a bad review but it demonstrates what we as patrons can expect when we visit a place to eat. I want to give a sincere review, just like a tip if you don't enjoy the visit leave a 2 cent tip that invokes some kind of reaction but don't be unreasonable with your expectations. Benjamin was willing to make our food satisfactory and enjoyable, 4 stars to him..."

"Visited with my family on a Monday during early afternoon. It was quiet and not very busy. No host was at the front so we waited at the front for about 5 minutes for someone to come seat us. Outside of that, the food was fresh and yummy and our server was very nice. We all got the appetizer trio. I love their egg rolls and the chicken crispers. The strawberry lemonade is very good as well. I would return for my egg roll and chicken crisper fix for sure"