Luther Mazda of Kansas City Service 13900 Washington Street, Kansas City, MO 64145

"This applies only to the new owners Luther Mazda. I purchased my CX-5 from Premier and had great experience with purchase and service department. Since Luther came on board - service started out bad and has gotten progressively worse . Transition was not smooth and specifically explanation of new procedures and scheduling. I showed up to 2 separate appts scheduled online and did not get part ordered or had NO appt on their books. I've had particular problems with the female customer facing service employee. Interactions were not good and I never felt like I was given correct and truthful answer - not to mention lack of social intelligence to read my body language, etc. My last visit was for a burning smell inside car upon idling and most noticeable after an oil change at Luther. Was told "it's time to get new brakes" and they found nothing about burning smell. Fast forward to today - I decided to go to another independent mechanic and they addressed the burning smell, are doing active research on possible oil leaks and said "Your brakes look fine". Nothing is worse than feeling like I'm getting wrong information and even possibly not truthful."

"I was happy with my experience. I think my repairs were a touch overpriced, but expected for a dealership. My original issue could not be replicated, but I wasn't charged for the diagnostic fee which was the right thing to do. The staff were excellent. Very cordial and friendly. I'll return"

"In my nearly 50 years, I’ve likely purchased 20 plus vehicles from dealerships and unknown number from private sellers. When I tell you that this dealership has the most professional and relaxed environment - I mean it. I’ve been working with Tim and Megan on a possible purchase and both of these professionals have been an absolute pleasure. I really appreciate that approach and they’re obviously experts on the industry and product they sell. As the process of this purchase unfolds, I’ll update this review and I fully expect that I’ll be just as impressed driving off the lot in a new Mazda as I was when I first shook Megan’s hand. Keep up the good work Luther! I’ve got a line of kids waiting to turn 16, and I’d love to put each of them in a safe, dependable, and enjoyable new Mazda. So far, I’d even consider one for myself. UPDATE: We bought a new Mazda and couldn’t be happier. Everybody was great to work with."

"I brought my CX-5 in for its first oil change, given that the car was purchased from Luther Mazda of Kansas City. My intention was to ensure my car received professional care at a Mazda authorized service center. However, I must express my disappointment with the service I received, as it fell considerably short of my expectations. Upon receiving my car back, I noticed oil spillage on the engine cover. This was a rather unexpected occurrence for me, as even during low-cost oil changes at Walmart, their technicians consistently clean up any oil residue. To compound matters, the windshield washer fluid had not been refilled. Prior to bringing my car in, the "low-level windshield washer fluid" alert had already appeared on the cluster. Surprisingly, this alert persisted even after the service, leaving me with no choice but to approach the front desk once again to rectify the oversight. Ironically, the inspection report provided to me marked the windshield washer fluid level as green, indicating that it was satisfactory. This incongruity leads me to question the thoroughness of their inspection process, as they may have merely checked off each item on the list without conducting a comprehensive evaluation of my vehicle's actual condition. To my astonishment, I was informed that the work had been carried out by a trainee. My reason for entrusting my car to a professional service center was to avoid such lapses, rather than subjecting my vehicle to the inexperience of an irresponsible novice. Given the lack of responsibility and professionalism exhibited in the handling of my car, I have decided that I will never bring my car to Luther Mazda of Kansas City for any services in the future. When seeking maintenance for my vehicle, I expect a certain standard of care and expertise that this particular service center failed to deliver."

"We made an appointment to look at a vehicle. We received an appointment reminder. We showed up and the vehicle was not ready. The salesman actually said he had no idea where the vehicle was. Next, we started talking numbers. With every offer we negotiated we were constantly reminded we were making the manager mad. We decided to leave with an offer. We go home and do a little research only to find that they overpriced our taxes by $1200. When we called to clarify, the salesman said he would get back to us with the correct price only to allow 24 hours with no returned call. These people are not professional in the way they conduct their business and the salesman needs major training. Negotiations are just part of buying vehicles but throwing pity parties isn’t going to get two very financially sound individuals to buy your rig. The last thing the gentleman told us was if Luther Mazda was a successful dealership they could accept every offer. Do better Luther Mazda. *****EDITED TO ADD****** Tim, the manager promptly reached out and addressed all concerns that we had. We DID follow through with our vehicle purchase from Luther Mazda. Loyd, our salesman, and Tim made the buying process seamless. Thank you Gentlemen and Luther Mazda for taking care of a military family!"