Bailey's Auto Service, Inc.

"I have had a couple of oil changes, a full break job, bought 4 Perelli tires, mounted, balanced, and installed. Also got an alignment. Then somebody drilled a screw into the sidewall. Ok, sidewall puncture, can't be fixed you have to replace it. When I bought the tires it took 3 days to get them in. I called Bailey's told him what what happened gave him the brand, model, and size of the tire. After a week I called, he said they were backorder. I waited another week, he said they were on national backorder and nobody could get them. This is my only vehicle and I'm coming up on 2 and 1/2 weeks on a donut tire. Besides I have never heard of Perelli going on backorder and I've been buying them since 1978. So I Google, "Perelli tires in Olathe, in stock". Walmart, Tires Plus, Big O, and Discount Tires, all had them. So, I called them, all of them. Everyone said in stock not on backorder. HE LIED TO ME! Now days not that big of a surprise, but I can't have someone like that working on my only car."

"I've used Baileys a few times now. Pat in the front office is just wonderful. After originally having an issue Baileys made it right corrected the problem and my car drives well. I will recommend them to everyone."

"I have used Bailey’s for a very long time since they have always been fair, honest & reliable. This time I dropped my car off on Wed night for a Thurs appt. Never heard from them all day Thurs. When I called they said they couldn’t get to it but would get to it first thing Fri. Then I didn’t hear from them again Fri so I called at 4:00pm. Their excuse was someone didn’t show up for work so they didn’t work on my car, nor did they bother to let me know on on Fri before a 3-day weekend. They said I could come pick it up and bring it back “sometime the next week - maybe Wed”! They’ve lost my business and recommendations. Zero for customer service & consideration. What a disappointment & inconvenience. I’d give them zero stars if I could."

"I have been using Bailey's for all of our car care needs since 2012. Pat is super fair in pricing. I have saved a ton versus dealers. They always look for the best way to solve the problem without extensive, unnecessary extras. I have recommended them to many friends who are now loyal customers. It's hard to find an auto shop that you can trust, but I trust Pat and his team at Bailey's."

"Moved here a few years ago and my brother recommended this place. My husband and I have been taking my car here a couple times a year ever since, and we have had a good experience every time. One time a Firestone Auto Care had even told me I had a leak that would take $700, so I got a second opinion at Bailey's and they said there was nothing wrong with it and didn't need repaired. Bailey's saved me that $700! These are the honest guys. I won't go anywhere else."