Walgreens 1718 West Jesse James Road, Excelsior Springs, MO 64024

"I have had numerous bad experiences with the Walgreens. The pharmacy is the absolute worst. After I decided to move my prescriptions to a different location because of so many times going in when they said medicine was ready and it wasn't. I tried to use this location for random quick shopping when needed and still had horrible experiences with the staff and managers. One time there was a price that was incorrect and when I asked them they said "Oh, we haven't updated the price tags in awhile just look online." No thank you Walgreens! That's just a brief summary of some interactions but there has been others and others with family members. Management needs to be seriously reevaluated here. This place is a joke!"

"Wanted to give a shout out to cashier Brenda at the Excelsior Springs Missouri Walgreens for going above and beyond to help me save $1.50 on my purchase! May not sound like much, but these days every bit counts and she didn't have to take the time. Thank you Brenda!"

"I am diabetic and get one of my shots from Walgreens. You can use a voucher. My old voucher had expired. The pharmacist Lovejot helped me for 2 days. Made phone calls called me. Very nice and Helpful. Plus Darla was helping at the drive though, very polite and helpful to everyone. Good job!!!"

"I’m a stage 3 breast cancer patient. When my new insurance was not in network with CVS, I saw that Walgreens was and called the pharmacy 10 days ago…having 3 days left of my medication. They told me they would call my current CVS and have my profile transferred within the next business day. I called every day for week after the transfer was to have occurred but after 20+ minutes on hold each time, I gave up. On Sunday, day 8, I finally gave up and drove the 20 minutes from my residence to go to the pharmacy only to see that it was closed due to staffing issues. Today, day 10 since my profile was to be transferred, for my lunch break, I waited 20 minutes in the drive-through only to get to the window and find out they knew nothing about my profile transfer and took down all my information for the second time. Meanwhile, I’ve been without my medication for a week. I called my doctor directly and had them resend all my prescriptions over to the Walgreens in Excelsior even though I wasn’t due for a refills yet. I waited an hour after being notified that the refills had been sent, and made the 20 minute commute from my residence once again. I pulled up at 6:35 PM and was in line 25 minutes until 7 PM before I finally pulled up to the window. The lady who had just helped the car in front of me put a large sign up stating that they were now closed and proceeded to blatantly ignore me. I am seriously sitting in my car crying right now…I will now be driving all the way to the Walgreens in Liberty for all my medication, they are open 24 hours and even though they’re 35 minutes from my house, they are professional and helpful."