Jeff's True Value Hardware

"Great town hardware store. Easier to find things there than the big box ones. Friendly, helpful staff."

"−1 is my review. My advice for everybody, DON'T SHOP at Jeff's, True value store here in Platte City. I actually work next To Lowe's hardware store Home depot and also Menards so many choices. but since I live in Platte City I try to do as much business as I can here to support my neighbors. A couple of weeks ago I was at the store and I actually ran into Jeff's son which by the way is very nice. I explained to him that my toilet flush lever was broken and I needed to replace it he asked me the brand of my toilet which of course I had no clue. He asked me the shape of the toilet also the age of my home trying to figure out which one might work. He opened one of the package and said this is Probably the one that will work,. But if it doesn't bring it back and I will return it no problem. I left and thought my problems were solved. But sadly enough it did not work days later I went back to return it and ended up running into Jeff the owner. Can't believe this man is in business. When I try returning he would not return it even though I explained to him I wasn't the one that opened the package. So for $7.49 He lost a customer. And I do intend to report this to the Better Business Bureau. Because my receipt does not indicate his return policy. This is not about the $7.49 this is about the principle. I wish I would have read all the reviews prior to shopping there ."

"This place is so disrespectful to their customers it's pitiful. I will never go there again. I rented a uhaul truck from here, and they took all of our info the night before to reserve it. The next morning I had to go through the process again to get the truck. They sent a message on my phone to a link for the uhaul site. So I filled it out to okay the truck before I left. We filled out an estimate of the mileage that I would be driving and I signed the paperwork. I went over the milage, and I knew I would have to pay more for the overage. When I got back to drop off the truck after hours. I followed the link for returning the truck and at the end it gives you the new bill. My new bill had the extra mileage added so I paid it at the end. This morning I looked at my bank statement and Jeff's uhaul charged me an additional $105 on top off the increase of what I paid the night before. When I called to ask questions the kid on the phone said "it's not their fault call uhaul" and then hung up the phone on me. I called back and talked to the owner Jeff. I told him the situation and he proceeded with the same rudeness as his kid employee. Jeff will talk over you and not let you speak when your trying to ask him questions. If this is how he treats customers then NO ONE should be his customer. Also this link they send you to fill out for the uhaul, Jeff says it's optional and it's the customers fault for filling it out so if something is wrong it's the customers fault not his. WORST CUSTOMER SERVICE EVER!! Rent from an actual uhaul provider not a second hand store."

"It should be no ⭐. I wanted to rent a dingo, was giving wrong info, after making 2 trips, then Jeff refuses to rent it to me. Because I asked how to operate it, really because I'm a female. He has no idea all the equipment I have run. Just because I asked him to give me a quick run down on the operaton. Who would not ask that?. Never ever will I do business there."

"This used to be my go to place. After it sold it is now run by unhelpful kids. Hell, today they were smoking inside the store. I had my 7 year old grandson with me. Too bad, went from the best to the worst. I will never set foot in the place again. Good bye!"