Bruú Café 4709 Central Street, Kansas City, MO 64112

"I the absolute worst experience at Bruu. Let me explain... My mom and I come to Kansas City to spend time with my three (teenage) nieces/ nephew. We take them here because they want bubble tea. We arrive and are in awe of the beautiful atmosphere. Seriously its gorgeously laid out and decorated. However, we go to order and the lady at the counter rudely stated we had to use the kiosk. Okay, she could have been more friendly about it but no big deal. We proceed to order 4 drinks. 1. Cheese Milk tea with tapioca. 2. Pumpkin spice with crystal. 3. Strawberry with rainbow crystal 4. Jasmine tea with strawberry. Before ordering we ask the lady about the bursting boba beads, as thats what 2 kids wanted. She told us the crystal boba was the bursting boba. ( again, with annoyed demeanor and a rude tone) We finish and pay the $42. We get our drinks excitedly after taking pictures with the cute elf cutout. They look AMAZING. We all try our drinks. We check the receipt on the drinks making sure we all picked up the right ones -cause there was no way we ALL thought our drinks that we ordered per our taste were disgusting, right? Wrong. All of the boba beads were chewy like tapioca. I walked over to ask the lady if she accidentally put the wrong ones in. She informed me that they didn't carry bursting beads. THEN WHY WOULD YOU TELL ME YOU DID???? Whatever - so I proceeded to taste all of their drinks. The pumpkin has SO MUCH syrup it gave me an immediate stomach ache. Trash. The jasmine tasted like I chewed a mouth full of CLOVES. the strawberry was okay, except it has chewy boba. And the cheese was as bland as drinking white milk. I took all but the strawberry up to the counter ( still completely full) and let the lady know they were absolutely awful and we would not be drinking them. I asked her where she wanted me to toss them as they were full of liquid. She pointed to the trash can and didn't say a word! WHAT? .... WAIT... WHAT!!!??? No I'm sorry you didn't like them. No refund? Just throw it away in the trash. I wasted $30+ But I learned to never step foot in there again. As we left there was a couple about to walk in. I steered them far away, they appreciate that, as NO ONE wants to waste money and be treated like garbage. Do better."

"Late review: This is a minimal bubble tea shop in Japanese style. My friend wants to stop here because she is interested in this type of business. The shop is not too big, but they do a good job of decorating. It makes this place look cute and cozy. I'm not going to be able to take a picture inside because it's full of customers. I bought the drinks without ice and drove for 4.5 hours back home. All drinks still taste as good as the ones I drink in the shop."

"1,000,000/10! This is the BEST boba place!! Since being introduced to it in the summer of 2021, I come here constantly and have introduced several friends and family members to it. I am a fairly picky person, so it has been hard to find a boba place that serves exactly what I like and Bruu has it. My favorites are the Strawberry Marble and Grapes Fruit milk lattes with the rainbow crystal bubble and I would recommend these types of drinks to people who don't love the strong taste of tea. Aside from the amazing drinks, the staff is fantastic. I have never once gone into Bruu and had a poor experience. Sometimes the staff is working hard, but considering how popular their shop is, it is completely understandable that they are busy! When they are a little slower, it is so fun to chat with them and ask how their days are going. Our favorite barista is definitely Nycha! She is SO sweet and always greets us as we walk in and makes our drinks so quickly. I could not recommend this boba shop more! I definitely will be coming for a very long time :)"

"We were not expecting a boba drink shop in the middle of Country Club Plaza area. Surprisingly found it and we were super happy! All four drinks we had were delicious and I wanted to say this place is the best in Nebraska and Kansas areas! Erica was very friendly and courteous at taking our orders! In addition, she was very patient and explained diff drinks for us so we could make better decisions. Highly recommend trying this place if you are in the area! BTW you can customize sugar levels at this place. If you don’t want too sweet then make sure you adjust the sweetness level when they take your orders. I think same thing with the ice. If you don’t know for sure about the ice & sweetness just ask them for the recommendation. Enjoy!"