Discount Tire,

1511 East 23rd St S, Independence, MO 64055, United States

"Took sisters vehicle in, "did a so-called inspection", which I DID NOT ASK FOR. USUALLY DO THAT TRYING TO EXTRACT MONEY OUT OF YOU. Dealerships do it all the time. Always trying to sell you something. Refused to fix a flat saying i needed to buy two new tires saying the tread is too low to fix it. Im ticked off. I have an automotive degree and they could have fixed the flat. ☹️ Tread wasnt that low getting close but still fixable. Note: There are times you cant fix tire cause tread it too low and it would be dangerous. In my opinion, just wanted to sell me tires no matter what. Like i said. My opinion. 2-6-24 well i went back today with my 2021 forte to fix a flat. Giving them another chance. Got the same little pisher. Told me same thing my tire tread was too low. Funny when i just had oil change with dealership and they said my tires were fine. I called and kind of yelled at manager over the situation. I was thinking of buying four tires from them when it came time. NOT GONNA HAPPEN. Manager didnt help at all. Making excuses for the employee. Just a little update. I went in for another oil change at dealership (nothing wrong with my tires) not too low in depth of tire tread. I guess this says it all. You regional office ask for more info on situation. Had trouble accessing site you sent. Note: i have the video from my dealership on my tires. Just needed to rotate NOT REPLACE."

"I have been to this location twice, and I have no idea why I made the same mistake twice. Both times, I came to this location to get a tire patched for free since they offer the services without a fee. Little did I know, it's just a gimmick to get you in to try and pressure you into buying new tires. Both times I have come in, the punctures have been within the repairable area they mention on their website. The first time, I was told it wasn't repairable and I needed to get new tires. I took it somewhere else, and they patched it with no issue. The most recent time, I was told the tire is "destroying itself from the inside out". Once again, I took it somewhere else, and it was fixed, with no issues. I asked the tech doing the repair if there were any signs of the tire "internally tearing itself apart" and they told me there were no indications of that. Customer service comes off helpful and approachable, but it's because they want you to buy new tires from them. Definitely won't make the same mistake a third time."

"Love this place! They are amazing at what they do! And a tire and rime change only took them 20 minutes for me anyways! I’m sure just depends on how busy they are. But yeah they are very good!"

"This place offers free tire pressure checks, and in this cold weather, you might need that. I called ahead of time to see what the process was and was told you just have to wait in line with your car. They said the wait was like 30 minutes and that the line currently stretched around the building. I got there 12:36 and it took approximately 1.5 hours to get in. Once in the guy that was doing it was fast efficient and got me on my way with I would say 10 minutes. Would highly recommend this place. However, if it's extremely cold and bad weather, you will probably have a long wait like I did."

"Talk about a great way to be surprised on my birthday. Stopped in here because of 2 reasons, first, it is on the way home from dropping my son off at school, secondly, before they opened the store, several years ago, when I had my old trailblazer, I had trouble getting my spare tire to drop from underneath the back end of the truck, these guys not only had a better wrench to get the tire down, but they also brought over their floor jack, lifted her up, took off the flat tire and put on my spare all for no charge at all! Talk about a winning service attitude and the guys were all so nice about it. Well fast forward to today, found out late yesterday afternoon that I had a screw in my rear left tire and it wasn't going to hold air for longer than to take Rajden to school and to get here. I come in expecting it to be a reasonable fee to get it fixed and much to my surprise, the fee couldn't have been any better!! It was free and once again, everyone was so nice and helpful!! If you need tires, rims, balancing, a flat fixed, anything for your ride, these are the guys to do it! It may cost a few bucks more than some cheap shop, but you will never, and I mean NEVER, beat the service you will receive here. They've made a lifelong customer out of me! Truly a great store with a reminder of what real customer service is like! So refreshing and needed!! I wish these guys the best holiday weekend and New Year ahead!"