Walmart Auto Care Centers 11601 East US Highway 40, Kansas City, MO 64133

"I called about getting my tire replaced. The tire was under a warranty I had purchased from Walmart. I called they made my appointment for the next day which was fine. Next day comes around I get a notification that my appointment at 1 pm was coming up, I had to call Walmart again because they told me it was at 4pm not 1pm like the text said. When I called same person that answer the day before answers, she looks up the account I explain the situation and tells me its fine to bring it in at 4pm like we had agreed. My brother takes the car in for me and they tell him its 3 hours past our appointment time and they can't take us in. After arguing with the person over this, she then agrees to take us as a walk in and tells us we don't have any warranty on the tires. Long story short my brother showed her the receipt for the warranty and still then she said the warranty could no longer cover it and I would have to pay the full price for the tire. They have terrible communication issues with in the department and the customers have to pay for it. Over all terrible customer service. I will definitely not be taking my vehicle to this location ever again."

"Tearesa was great. Only person back in automotive working customers. Over worked, no help, called numerous times for managers, no one showed. Rude customers, handled it better than I would."

"Walmart Auto Care did a really good job pointing me in the right direction for tires on my vehicle. Great service... But as always you walk out with so much more...lolol... You go for chips and leave with a bunch of other stuff...lolol..."

"Such a terrible experience I went 2hrs before I had to get my child from school I just needed my battery replaced I waited a hour an a half and they never pulled my car back even though I was told it wouldn't take long when I got there. I left went and got my child came back waited again over a hour just for them to tell me they're out of the battery my car needs. So y'all couldn't tell me that when I first came back had me waiting with a fussy baby and toddler for over a hour FOR NOTHING. Didn't even apologize. On top of that someone stole my bags out of my shopping cart and they could care less. They stand around while there's a line instead of doing their job. The lady at the register was so nice but she was so stressed poor lady. The men are terrible all of them. And I had to leave scared my car wouldn't start because my current battery is bad. Never again. Lesson learned"

"Well done! I certainly feel like this place deserves a higher rating than its average. I went in for both a tire rotation and oil change, and each of these took less than 20 minutes before I received a notification. Very fast, and very reasonable. Performed on a Monday morning."