Walmart Auto Care Centers

"Bought 4 of the Douglas Tires and lifetime balance/rotate, declined road hazard. Heard that the warranty on these only covered Wal-Mart install, GREAT price for the kids first car. Polite on the phone, installed quickly, on a Tuesday. On Thursday he had a flat. Called for an appt to have it looked at and fixed and was hung up on, then called back to be gruffed at they don't make appointments for tire repair, show up and they will try to get it in. Went there to find 12 people in front of me and they didn't know when they could get to it. I went down the road to a local repair shop to get RIGHT in, to find out they bent the valve stem when installed. Horrible customer service, not upfront about maintenance and time that these will incur and not making appointment is THE worst to find you will have to sit all day for stupidity. Don't waste your time, go to Robert's tire center for the best customer service, and caring staff with prices that are really just as good and reflect Better Business!"

"I was hung up on by the "ACC manager" Richard after trying to get information about a vehicle they worked on, since I had questions due to an issue that arose. I guess they really just weren't interested in helping the customer or talking to another repair facility due to poor work ethic or quality, whichever it may be."

"Had my tires rotated and they stripped 2 of my studs and damaged my lug nuts. I was told to get it fixed and they would provide a refund. Upon providing the manager Richard Hedges the receipt he only offered me half of my money back and said "That's why we don't use Clint's" Richard truly earns the nickname that other Richards go by."

"Went round and round with Walmart for not honoring the manufacturer warranty on trailer tires they sell, which must be claimed by the original selling dealer according the the tire manufacturer. It’s no surprise that it’s a sub par product but when both tires failed and created a dangerous situation I at least expected them to stand by the warranty policy that was listed for these tires on their website. It would be an easy win in small claims court if it was worth it for the $250. Lesson learned though I’ll never buy tires at wal-mart again."

"DO NOT USE THESE CLOWNS. They caused major damage to my sons car on the front right hub. It cost him $900+ to get it fixed. This is a kid who busts his behind working and attends college full time. They told him to get it fixed and they would reimburse him. They then denied to pay him back. Their insurance intimidator, I mean "adjuster" had us jumping through numerous hoops and spending more money and time to prove to them what their inept and untrained technician did to his car. We were told by a Walmart tech at another location that this damage was caused by air tools. They see this subpar work from the Harrisonville location all the time. I have used Walmart for oil change, tire rotation, and new tires when needed for 30+ years. I hope it is worth the $900 to lose a lifelong customer. I hope the Walton's feel good about stealing $900 from a hardworking college student. Walmart watched mom and pop businesses be shutdown during the pandemic while they recorded record profits. Go to some place that will stand behind their work and not just focus on getting in your wallet."