Firestone Complete Auto Care 4707 Bannister Road, Kansas City, MO 64137

"Scheduled appointment two days prior, stated would drop before they open & that I got off at noon. Dropped car before 6am (they open 8am); called to get update at 1120 & they stated just taking it in (for the $300-400 worth of work I wanted done). I said, stop don't bother. When I got my keys, he stated "thought we'd have more time to work on your car". I replied, "you had six hours"!! No apology from him. Very disappointed, will never go to the Bannister shop, again."

"Geoff and Jim are the best at what they do. I needed an oil change and inspection. They’re honest and fair and I trust their judgement when it comes to my car—I know they will keep my car safe. I can’t thank all the guys, at Firestone on Bannister Rd, enough for all they do. They’re were a few things that needed fixed for it to pass and they did it right then and there. Very professional!"

"Favorite location and now my go to!!! The day before I had scheduled the same kind of appointment at the location on Nall Avenue and was told I couldn’t replace 2tires at a time, Mario refused to even look up a different size tire. AT THIS LOCATION GEOFF was helpful and fully explained everything. I witnessed him being so polite and respectful to everyone who came in and called while I waited. I will definitely be back next month for 2 more tires and I definitely recommend this specific location."

"I recently purchased tires for my work van & wasn't completely happy with my choice. The staff @ Bannister road location recommended a different model tire & swapped them out for me. I am completely satisfied with the tires & the staff was great to work with. Thanks to everybody involved. See you next time I need tires."

"Clean facility, the staff were nice and gave options for the repairs needed. Book your appointment online or through the app and it will save you time waiting. They have several repair bays and an alignment machine so you can get pretty much anything you need fixed. I went for an alignment but needed other suspension fixed so they were honest that I should wait on the alignment which was nice."