Firestone Complete Auto Care

"Nick was great. Kept me informed of the progress of my vehicle and options. He even applied the coupon before I asked. Overall a great job."

"When I got the road hazard package, I was not planning on using it less than a week later, but in KCMO you can't take a chance with the roads. They got me in and fixed with a new tire in less than a day with no appointment. These people are great!"

"I just called because my tire is flat and I'm stranded with three kids in the car. The person who answered the phone asked to put me on hold and I hadn't heard him because one of my kids was talking so I'd asked him to repeat what he'd said and he said "Can I put you in hold" in a very slow and very condescending tone. He then later answered and said he wouldn't be able to look at it today but I can drop it off. I explained that I couldn't do that with three kids and he then rudely stated that he has 30 appointments he's trying to get through and then sighed loudly and said "But you can come by and I can try to see if I can look at it today" in a super annoyed tone of voice. He then said to someone else who was there "I'll be with you in a minute sir." in a tone clearly meant to imply that I was wasting his time. It was so off-putting I just told him I'd call somewhere else. I'd rather have my car towed then go to someone who is so insultingly rude just because they are close and I have a flat. That's supposed to be their job. I get that they're busy but there is no cause for rudeness when someone calls about a flat. It's a tire shop. That's what it's supposed to be for. I'll take my business somewhere that respects their customers. Unless you like being talked down to I would recommend calling someone else."

"Called the day before to make sure they could fit me in for a simple oil change and tire patch. Dropped off my car at 8 when they opened. Came back at 5:30 pm and was told they couldn’t get it done. I told the rep I left it here at 8 am and didn’t get a call all day. Nothing. No apology or anything. Not even a shrug. Just asked if I wanted to leave the ticket open and leave the car or bring it back tomorrow. I thanked him for my keys and let him know I don’t have time for a repeat incident so I wouldn’t be having the work done there. Still no attempt to make it up or even a simple apology."