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Firestone Complete Auto Care
9502 Nall Avenue, Overland Park, Kansas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 9502 Nall Avenue in Overland Park, Kansas. With a team of skilled technicians and state-of-the-art equipment, they offer a wide range of services to keep your vehicle running smoothly. From routine oil changes and tire rotations to more complex engine repairs, Firestone Complete Auto Care is dedicated to providing top-notch service to ensure your safety on the road. Visit their store today for all your car care needs.
Photos of Firestone Complete Auto Care
9502 Nall Ave, Overland Park, KS 66207, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 16:00
Reviews of Firestone Complete Auto Care
"I am very thankful for this Firestone location. Was driving through KC with a young family, hit a curb, punctured the sidewall of a tire, and was in a bind to make it home to Wichita. Mario let me promptly in when they opened at 7am and their service was fantastic. They honored the roadhazard warranty, let me know about the age of our car battery without being pushy at all, and Derek the mechanic did a fantastic job replacing the tire and competing the alignment. Got to meet Geoff, the store manager, he was really polite too. Was on the road again in two hours without an appointment. This Firestone location really took great care of this young family. Thank you!"
"I had previously gone to Firestone for oil changes so yesterday, when I heard a strange noise under my car I called them to see if I could bring it in. When I got there, Braeden said they could look at my car that day. After about 45 minutes they looked at it and fixed it easily. When I asked how much, he said no charge. I feel that was great customer service! I will be recommending Firestone on Nall to everyone."
"The entire staff were very helpful and efficient. My vehicle had a challenging issue and they kept searching until they found the problem and were able to fix it. It is impressive how the manager and rest of the staff work as a team. I find that to be rare in this type of environment. It would be unfortunate for the company if any member of the staff should choose to leave, especially the manager. It is obvious the manager and assistant manager are well respected. I hope the company appreciates the integrity and professionalism of these men."
"Excellent service and customer PR. They are spot on with their promises of times of completion, and keep communication open and transparent at all times. The prices for services is very competitive and fair. I've been a Firestone customer for over 40 years. In times past I've 'tried' other businesses, but was never as pleased. That's what keeps me coming back. Thanks Firestone!"
"A tire I got from Firestone in 2019 got a nail in middle of the tread (which was clearly patchable) so I decided to take it back there to get it patched, which they quoted me $20 to do. 20 minutes after I dropped my car off they called me back saying it was not patchable and then of course said I needed all 4 new tires and desperately needed an alignment and oil change. All of which are lies. I expected that because they do that every time I have taken my car there. I honestly knew better than to go back there but thought since I got the tire from them that they would be the best option to have it fixed by them too so I thought I would give it a chance for $20 but it was just a complete waste of my time. I told them not to replace anything and to just put the spare back on. When I went there to pick it up, one of the employees charged me $22 which I thought was just for labor so I paid for it, but then when I left I realized they charged me for actually patching it. Brendan was actually super nice and called me back right away saying that they shouldn't have charged me at all, which I really appreciated. Giving this Firestone and extra star because of Brendan but other than that they are pathetic. I had to go back to have them refund my card which will unfortunately take 5-7 business days to receive back in my account. I took my car across the street to Fry's Auto a couple days later and they said the tire was absolutely patchable and it was $30. All Firestone cares about is selling you tires and other things you don't necessarily need. Take your business to Fry's Auto to save you time and money!"
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