Pick-n-Pull 1142 South 12th Street, Kansas City, KS 66105

"Refused to honor the rewards member agreement that Truman Rd had no problem with earlier on the same day, then tried telling me my card didn't get charged despite their machine saying it was. I WILL NEVER returned to the 12th st picknpull, there's always something they're screwing up that isn't effecting my visits to Truman Rd and Winner Rd."

"At least the other 2 lots looked up my question. "There's a lot of cars out here you'll have to check." Wow. I'm 80+ miles away and gas is expensive. You gonna pay for that? Quit being lazy."

"Not the greatest customer service. Of course most places today forget if it wasn't for new and repete customers they wouldn't have a job. They act like they are doing the customer a favor, WRONG!!! The Customer is doing the favor by patronage their establishment. We can go somewhere else. It's you JOB to service the CUSTOMER. I'm a tool kit member. When I got the membership I didn't have to pay the $2.00 entrance fee., now I have to. They don't put the store credit on a customers membership. If you don't have your in-store credit receipt you're SOL. So where is the benefits of being a toolkit member. I don't get discounts, they don't keep track of my store credits, they charge a member an entrance fee. What's in it for me ??? 12/20/23. Pulled struts and a rear control arm. The price was more than what I could get new. Showed proof how much new cost. They only cut deals for their friends. Not repeating customers"

"This used to be my favorite junk yard. My most experience with this place made me reconsider my decision of buying things here. I believed leaving my store credit ticket at the counter the other day. I called and asked to speak with Danielle who is a very nice person. Somehow, she was not there. I asked the lady if I can leave a message for the manager. She asked me if she could help me while declining to take a message. I explained to her what did happen and wanted to know if they by any chance saw the ticket? She asked me to go there and she was going to assist me with the issue. Here where things got very odd. I got onsite and asked for Brooklyn I believe her name is. She refuse to meet and start sending message to the young fellow who works there. I decided to just purchase a new battery since we were getting nowhere. Finally, she got out of the office without even addressing the issue. I felt very disrecpted the way she threated me. I wish her manager would pay some for of customer service training for this lady. She acted so unprofessional and shame on her."

"Went here recently and thankfully they had the exact part I needed in great condition. I have been going to this yard since I was a teenager and I think it is still my favorite of all of the junkyards in the metro area. $2 to get in and they have not raised that since I've been going. The yard is definitely smaller than some of the others but usually has exactly what I need. Prices here are pretty fair and I feel they're more affordable than some of the others. Overall, this is a no frills kind of business but does a great job."