Midway Auto Parts 4210 Gardner Avenue, Kansas City, MO 64120

"I would recommend this place. I worked with Hector Medina to get the part that I needed. Hector goes over and above with his customers. I did not feel like a woman who didn't know what I was doing there Hector made the process very simple and helped me figure out the correct part. Thank you Hector for providing excellent CUSTOMER SERVICE, these days you don't see that too often but Midway Auto Parts is the exception."

"Every time I call them and ask them for a part they have always been kind and helpful. They give me options as well, very professional. Never have been disappointed."

"Called them to try and find a part. They said it would take a day been over a day. Still can’t tell me if they have the part or not and then the advisor that I was on the phone with hung up on me."

"I just called up there at 4:54 yes they close at 5 but the lady that answered said to still come up and she’ll have the part ready I told her I was about 5 miles out still got there quick. When I went up to the door it was locked and the guy that was standing there counting the register literally waved at me laughed and walked off. Y’all are weird and have terrible customer service especially when I didn’t ask to come in today she offered the gesture."

"This is a callout for Thomas! I have purchased a few items over the years from Midway. This time it was a lift gate for my Honda Pilot. Thomas was an absolute rockstar and an example of "how to" be a customer advocate. He researched options that would work or could be modified by me to work. In the end he had brought in a couple for me to choose from and they were color matched to my pilot. I picked one that was in the best condition, but made me do a bit more work (rewiring the harnesses). It was well worth the work. Attaching a pic of the end result. It's in better condition than before I smashed into a tree. On my next trip...Thomas, I will be calling you!"