Glen & Jim's Complete Automotive Repair

"We choose to bring our sons car to Glen & Jims for a quote for a new transmission based on the positive reviews and feedback here. After dropping the car off overnight we were quoted for a new transmission that was larger priced than a local Ford dealership had quoted us in the last 24 hours. Unfortunately, the car's value wasn't worth the cost to replace the transmission, so we decided not to proceed with any repairs. I dropped off my wife to pick up the car today and she was presented with a $70 invoice which was promptly paid. I want to make it clear that at no time during my calls and conversations with Glen & Jim's staff, was there ever any conversation, that there would be any associated costs for a simple repair quote! It's not about the seventy dollars. It's about integrity and honesty and the lack thereof so we do not recommend this business. Scott A. Mehaffey"

"Glen & Jim's offered great availability and a swift turnaround time. The staff was knowledgeable and communicated well. However, I found the $257 charge for applying some fluid on the mass airflow sensor and tightening two bolts on a previously installed aftermarket air intake to be unreasonable. The other prices seemed fair. I regret not paying closer attention to the quote, but I was in a hurry."

"My wife took her Mazda because it was making a weird noise. This place was recommended so she took it as it was close to her work. She needed one of her front wheel bearings replaced. They kept it over night, next day, called said it was done. She picked it up but noticed her wheel locks were all damaged. She went back to confront them and at first they couldn’t find them. Then basically told her they weren’t going to pay for them. So after spending almost $800 for replacing her wheel bearing she had her wheel locks damaged by them and they would not replace a $25-$50 part. So won’t be returning. The “original” owner would have taken care of her, Glen. Been to NS y automotive shops, most of them know what a wheel lock looks like. Apparently not these idiots!"

"Everybody at Glen & Jim’s is so kind and helpful. I’ve been coming here since I first started driving, and before that, I remember coming here with my dad. My family has always brought our cars here. I’m comfortable coming to this auto shop as a young woman, and unfortunately that can’t be said for many auto shops in this area. They always explain what they’ve fixed in terms that actually make sense, and they answer all of my questions. All of the staff is genuinely so nice. They are also incredibly quick! There’s many reasons my family and I keep coming back time and time again."

"We took our son's car here to have the thermostat fixed. They did good work and the car is fixed, but I do feel we got charged slightly more than necessary. I called and made the appointment and told them I needed a new thermostat installed. I was working, so my wife and son dropped off the car. Apparently, due to their lack of a proper system to track appointments, the exact request got lost (my wife said they simply had our name written on a piece of paper on the counter). Rather than just doing what I asked when making the appointment, they ended up doing a diagnostics on the car to determine what was needed. This didn't actually turn up anything though because I had cleared the computer code when diagnosing the problem before making the appointment. Only after calling and telling them again to change the thermostat did they actually do the requested work. I felt like the diagnostic charge was simply a way to charge more money for the job than what the shop labor book says for the repair. Now, I imagine their response will be along the lines that they need to diagnose the problem to ensure they replace the correct parts. I can understand that; however, I already knew what was needed. Even if I didn't they should still honor a direct request to do a specific repair (or tell me when making the appointment that they won't). At the end of the day, the new thermostat fixed the car and it has been running fine since we got it back. They did a good job with the work they performed and it was completed on schedule. So, five stars for their work but minus one star for what feels like an unnecessary extra fee."