Best Brands Plus and Radio Shack

"I asked if they have an adapter to connect dual monitors to a laptop. The man told me that they don't make anything for that, there is one piece of equipment that would work, but it will burn up your laptop and he wouldn't even sell it to me. When I told him that I have several friends who have this set-up, he said "Well, I'm the computer tech here and I know they don't make anything that will do that." So, I left and went to St. Joe Best Buy. The young man there knew exactly what I needed, took me to the products to choose which one will work best for me. I was out, with the right product in less than 10 minutes. I usually try to avoid Maryville Best Buy because of these situations. I will completely avoid them in the future. This was ridiculous!"

"I had a great experience with Scott who fixed the botched installation job I attempted on my gaming computer. He gave attention above and beyond what I expected and got it working quickly at a reasonable price!"

"Took in my Samsung Galaxy NOTE 5 to get charging port replaced. Their tech guy said he could fix it. So I ordered the part and waited a decent week for the part to come in, understandable. Once the part was there, I gave them the phone to work on it. After 2 days, receive a voicemail stating they basically shattered everything on my phone because the adhesive glue was really tough to get heated up. They also quote me about 300 bucks for ME, not them, to buy new parts so they could replace everything. I called back and argued with the tech guy saying I'm not paying for what they broke on my phone. Their owner, Clifford, finally told the tech guy to just fix it and I only pay labor for the charging port. So now I had to get a new phone for about 2 weeks while they fixed my phone. Thank God Verizon does free loan phones. I get a call after 2 weeks saying its mostly fixed. The back wasn't put on yet so it could be tested and see if any hardware was bad. I came in and took it home to test it. Lighting at the bottom where the buttons are are all messed up now. My headphone jack has a short once in awhile. And the top left of the screen isn't glued properly so it bends upward and can be pushed down easily. I took it in, said I was done getting it fixed and they already messed it up enough. So we get to the bill. The lady tries to charge me for BOTH the part and the labor. I already paid for the part a month ago. She keeps telling me I never did until I show her freaking proof from receipt and my online banking transactions. So she fights until Clifford tells her to just knock off the part. So I pay and they start telling me I basically have a new phone and they spent a lot for my parts. Like I'm going to give them sympathy. If you dont trust yourself to fix something don't do it, also don't stick the bill to the customer for the parts YOU broke, not the customer. If i could rate at a complete 0 I would. Bad customer service, terrible repair, too much of a hassle to get it fixed, accusing me of lieing about the bill. Other things I don't like is their pricing is ridiculous. If you can online shop, do it, you'll save money and time rather than dealing with Best Brands. Only person that works there who was honest about everything was the tech guy. Hope this review helps you decide on whether to do business with them or not!"

"Seriously, I turned my phone in to get it fixed, the only way they will get paid is if I have my phone but here it has taken them over 5 days to "fix" it. This is bull, I should not get charged as much as they are asking for "labor" they haven't done!"