Jersey Mike's Subs

"I had never tried Jersey Mike's subs. They sent a mailer to my place of business offering 25% off a catering order. We had a training scheduled so I decided to try them out with the coupon. I placed the order at 5pm the night before. I arrived at the restaurant at 10:25 to pick up my order that was scheduled for 10:30 am. The person at the counter indicated that she did not know anything about my order. I showed her the confirmation email and receipt. She looked at the computer again and said the system never generated a receipt so the order was not ready. She said they could have it ready in 25-30 minutes at which time I said that I would miss the training that I was hosting. I asked if she would provide any discount and she said that I "already got a discount". She did not once take ownership for the error nor did she apologize. When I asked for the Manager she said that she was the GM. Finally, I asked for a refund at which time she told me she would refund me somewhere around $65. I showed her the receipt where I paid over $70 because I INCLUDED A TIP. She told me she could not refund me the tip because it isn't on her total. I realize it's hard to find good help these days but this experience was ridiculous. This "manager" should have taken ownership for the system's error and found a way to pay me back my hard earned money. It still would not have saved me the embarrassment of showing up to my own training late and asking my staff to make their own sandwiches. I am not a person who takes the time to write bad reviews. I prefer to support positive experiences. I could not let this go and I WILL be reaching out to corporate for my refund. I will never be back to Jersey Mikes."

"They were pleased to serve us and were patient with the little kids as we worked on their order. Sandwiches made according to order, timely and employees were very polite. I would say that they need to be on top of cleaning more. Should clean behind the counter, especially as crumbs and small sandwich bits were all over the cutting board, counter tops, and meat slicer."

"Terrible terrible food with no toasted bread so you get hot meat with cold bread to veggie options that is called a veggie with only bell peppers to a slicing all meats ignoring religion for people that can't eat pork this place lacks in veggie toppings as well the hype behind this place is crazy and it's not good it's terrible like subway panarie or even Walmart deli are a better option this had to be the worst subs of our lives"