Sears Appliance Repair 3555 U.S. Highway 190, Mandeville, LA 70471

"I put in a wash machine service call request at 9:00 on a Sunday and the service repair man showed up at 8:30 on Monday morning! Amazing! The servicemen was the best ever- knowledgeable, personable, and competent and even fast."

"This is the second repair Ronald had performed at my residence - always a pleasure - Friendly, knowledgeable, professional. he was on time and the work was done quickly and efficiently. Thanks!"

"No one showed up at our residence for the 12/26 scheduled appointment. And, our ice maker remains broken. Your company has not communicated to Assurant Warranty Company that your technician has stated that he cannot fix the problem based on previous components replaced. Horrible communication and follow-up by your company."

"No one called or showed up. Received a text saying technician was on the way and immediately got another text saying my appointment was rescheduled for 10 days later. I called but of course only reached a bot who said my appointment for after Christmas was confirmed. You know, the appointment I didn’t make! You can’t reach anyone local. Hell, you can’t even reach anyone in the United States If you’re lucky enough to get a live person which is rare. You mostly get bots that give limited choices. Save your money and steer clear of these jokesters!!!! UPDATE: Technician showed up 5 days later. Said he couldn’t find anything wrong and I paid the deductible. Also tipped him $25. He said it was running and no longer alarming. After he left, I looked and the dishwasher wasn’t even turned on. When I started the cycle, it started alarming right away. Took over 30 minutes to get a live person. Of course they want me to take off another day of work. They want to replace the sensor but he’ll have to come out to see what sensor to order. Merry Christmas everyone."

"The person never showed up for the appliance repair; however, there is documentation with a signature attached that indicates that the visit was completed. The appointment notes also imply that an appliance was checked and that the repair man was unable to confirm the issue. Sears Home Services utilizes a GPS system to assist its customers with the location of the repairman and it identifies how many stops away the repairman is from a customer’s scheduled appointment. I am challenging Sear’s leadership team to check the GPS system on my repair day and they will see that no one showed up at my house. This has been a horrible process in reference to getting my refrigerator repaired. They have finally decided to take action and do the correct thing by agreeing to replace my appliance. I am yet to receive the appliance but I have a tentative deliver date. This has been a horrible experience and I will not be shopping at Sears again."