Zales

"Extremely dissatisfied… purchased a birthstone necklace as a push present for my fiancé only to get a phone call from Zale’s afterwards telling me what i actually purchased was a 2 piece set which included a ring. Keep in mind I’d never seen the ring, was not told the necklace was part of a “set”, and never intended on purchasing a ring in the first place as I knew it would likely require sizing. Low and behold our daughter is born the following day and I of course gave my fiancé the necklace as her push present. When I returned to Zales to see the ring for the first time, I’m told I have a few options. (1) I can pay $150 to have it properly sized, (2) I can purchase their protection plan for $60-$70, or (3) I can take the ring as is and give my fiancé a ring I know will not fit her. Not that I wanted something for free (such as the sizing for example), but consider now that my options are limited to either paying additional money for something I didn’t want in the first place, taking the ring as is which cannot be worn, or taking the necklace back from my fiancé to return it along with the ring (which I WILL NOT do). Never once did Zales offer anything for THEIR mistake such as a discount on the sizing or the protection plan. The offer would have certainly been appreciated. Moral of this story… I should have known exactly what I was buying instead of relying solely on the staff so shame on me, however, shame on Zales for what I consider to be poor customer service on their part. My fiancé now has a ring she cannot wear and I’ve learned a valuable lesson. I will consider getting the ring sized elsewhere and WILL NOT be giving my business to Zales at Fremeaux Town Center in the future. If Zales reads these reviews and would like to make this right they have my number and should remember this transaction 3/05/2024."

"Was looking for a bracelet with my wife. We were greeted and helped as soon as we entered. The sales lady was very helpful in finding exactly what my wife wanted."

"Lee Anne is a phenomenal employee. She made sure that I was very satisfied with my request being sent out and she made sure that I was happy with the adjustments that were made. Working with her has been a great pleasure."

"Brooke greeted me warmly with a great smile and huge energy. No other store has greeted me as she did nor made me feel as important as she has. The other sales staff were so sweet and lovely and very knowledgeable as well. Brooke is absolutely a breathe of fresh air. She excelled at helping me and I’m truly thankful to have her there to help me and also to continue to work with in the future. Thank you Brooke:)"