Zero Stress Moving 697 Granada Road, Memphis, TN 38109

"This company says it's closed online but it isn't. My mother hired this guy to move a storage unit to her home. They talked before and he said it would be $200 and that he would send her something to that effect in writing. The man was scheduled for 5 pm. Called around 1 pm to say he wanted to do it at 2pm. We rearranged our schedule. We rented the truck and paid for that out of pocket. Then met him and a guy at the storage unit. The truck was loaded quickly then he came back to the house to unload. His helper was not there. Overall I thought the guy was pretty nice, until it was time for payment. He says he only takes cash, but this wasnt established beforehand. So I go and get cash out of the ATM, the 200 bucks that was quoted. Then he comes back inside to tell my mom I only gave him 200. He then says it's 200 PER HOUR!! 200 PER HOUR FOR JUST HIM. WHAT AN ABSOLUTE JOKE. I had to pay with my credit card. I questioned him about the whole thing and he said two guys and a truck charged more than that and I said yeah because we would get their truck and an extra worker and it wouldn't have taken 4 hours. He didn't have much to say and said those were the rates he communicated. But he didn't ever send anyone anything. All that to say he basically extorted my mother who is in her 60s. I saw his receipt book where he had showed work for more hours and the cost was less. This business is trash Highway robbery for sure. If I could have given 0 stars I would. No wonder the guy was so polite before payment because he is charging what a REAL company would charge to bring their own truck and several movers."

"I knew in May that I would be moving in June, so I contacted several companies to see if 1) they would come to where I was moving from to load the truck, as it was outside the normal Memphis range, 2) if they would be able to both load everything at the house I was moving from and unload at the house I was moving to all in one day, including the hour drive between the two places, and 3) what the pricing would be if they could handle both of the first two points. I heard back from three companies. Company A set their pricing at $99 per person an hour, but would not guarantee exactly when they would be able to arrive in the morning, even with a full months notice. Company B could guarantee the arrival time, and set their pricing at $140 an hour. Zero Stress Moving (ZSM) agreed to a morning time, and set the total price at $1200, since I was providing the moving truck. If he would have had to provide it, the price would have been more. All of our communications took place by phone, which should have rung a bell, as the spoken word is not written down. As time passed, we would check with each other to finalize different things - date and time, number of movers, etc. A few days before the move, ZSM contacted me to get my card number in order to collect advance payment, since the packing location was out of the normal business area for the company. My card was run for $1k, which I thought was strange, since the agreed on amount was $1200. I went ahead and withdrew the remainder owed before we left to drive to the new place. I will grant that the 2 people who showed up worked hard. They worked so hard that they didn't even need to use the dolly's that were available. While they were loading, a couple of the storage tubs were dropped and broken. Nothing inside was broken, but it was symptomatic of the carelessness of their attitude. When everything was unloaded, I went to pay the remaining $200 to the owner. It was at this point that things took a turn for the worse. At first, he insisted I owed him another $1000, because the $1000 he had charged my card was "only half". Then he wanted another $1200, because he tried to tell me that he had originally quoted the price as $2200 to move, because I lived outside his normal business area. Then he wanted to tell me that it should have been $2400, because he and his "crew" were just that good, and "you get what you pay for." I attempted to explain that it would not have mattered how good he was, or even thought he was, I simply do not have the income as a disabled veteran to pay what he was asking, and the reason I had selected him was that he offered a set price that was comparable to the hourly rates the market holds. During the discussion back and forth, the ZSM owner threatened that "I have your card number, I can simply charge your card over and over until I have everything I want." Ultimately, just to be done with someone trying to browbeat me in my own house, I signed an invoice that I would pay an additional $1000 on August 1. The invoice also listed that all my items had been moved with "no damage", but I had not had a chance to check any of my belongings to know, and it neglected to mention the plastic tub that had been broken in the moving truck to begin with. Fast forward a month, on July 29, I was contacted and reminded that I owed the additional $1000. I was well aware to what I had agreed, and had already contacted different friends and family to loan me money to pay him off. I told him he could go ahead and make the charge for the $1000. A few minutes later, I get a text receipt where my account has now been charged $1010. I messaged him back and asked why he charged the $10 extra, when the agreement was for the $1000. He called and tried to say that it was the fee for using a card, and this is why he preferred cash. Only he didn't have a problem charging my account the first time through and he never mentioned a fee when we agreed to the $1000. He finally refunded the $10, but complained that I would have such a problem over it."