OnPath Federal Credit Union

"I switched from to "ASI" which is now "OnPath" Federal Credit Union a few years back from Chase, because at the time they had better interest rates on our accounts and no or low services fees. Since they are now OnPath they seem to have adopted the extremely low or no interest rates on accounts and have upped their service and miscellaneous fees to about the same as a big corporate bank, without as much convenience, organization, quality of service or nice buildings. They also messed up the account number on my checks twice, which screwed up direct deposits from my jobs. They did nothing to make good on this mistake, and most of the employees are not really apologetic or empathetic of the mistake that they made twice."

"I have been a member since 2001.Since it became Onpath my Debit Card has been hacked twice with multiple Fraudulent Charges. Neither time was it handled in a timely manner. The fraud department told me to contact member services to get a temporary credit. Well guess what? Neither time were they willing to work with me. Now my account is negative almost 400.00 and will take up to14 business days to resolve . I feel like a number not a person and definitely not treated like a loyal customer. They could careless if I am able to pay my bills or not. Sincerely Disappointed with their Service on this matter."

"Dave Fredricks, the branch manager, is a true disappointment, he is a smart alec who says cruel things in a joking manner and think it is humor. His cruel humor comes across as intimidation. He listens and encourages his employees to gossip about customers. He is an incompetent manager who pays no attention to the customer, when there is a line to the door he sits in his office. We closed our account and moved it. I called three times to talk to management BEFORE we closed the account, even asked to speak to Customer Relations Supervisor, never received a phone call back at all. ONLY when I left this review a year after we left the bank did I receive a phone call, no concern for the customer at all, only nice to money. NO ONE called my husband or myself wondering why we closed the account. I was contacted only because I left a negative review, which tell me I was only contacted for damage control and their concern for their image. We will not go back, I would advise anyone to stay away from On Path."

"We tried to close an account we have had for years at this location. We were told that once a pending transaction went through it would close. Got a letter a month later saying it was overdrawn $28 for a overdraw fee. The transaction never posted but they charged for declining the payment. Tried to go in and pay with a card to close the account they said it’s $10 fee to pay the $28 over draw fee. Lol. Absolutely ridiculous. This bank is clearly trying their hardest to stay relevant in competition with real banks. Even if it means stealing. AND don’t think they will approve you for anything just cause you bank with a credit union. We have been approved for home loans and car loans through capital one with great interest rates but have always been declined through ASI. Canceling my account and canceling my mother’s as well. Absolutely horrible would not recommended to an enemy."

"I have been a member for about 10yrs and I’m considering changing to another bank because it’s just inconvenient to drive across town to make a deposit. Also, every ATM (other than theirs) will charge a $3 fee to withdraw, and their ATM’s are not conveniently located. Other than these issues, the staff has always been pleasant and professional to deal with."