Capital One Bank

"Do not use this bank under any circumstance. I paid a utility bill with bill pay on12/10/23.today is 12/28/23 and the bill has still not been paid. I called Capital One and they told me I had to wait until 1/2/23 to have the money credited back to my account so I can then pay the utility company! So the basically took my money for 3 weeks and don’t care that my utilities have not been paid. They also refuse to contact the vendor and tell them that I paid 12/10!"

"Absolutely love their ATM! Lets you choose your denomination of bills from the ATM! Ones, fives, tens, twenties and hundreds are your choices!"

"I have banked with Capital One for 19 years. Even before it was Capital One. As of today, I am switching ALL of my accounts. After sitting 20 minutes in the commercial lane to make deposits; she refused because I had $19 in ROLLED change on a $1200 deposit. This has never been a problem w any other teller. But since it is suddenly an issue. There are an abundance of FDIC banks in the area w better standards and I'm choosing to do business elsewhere."

"My business loan had been approved for home health, went to recieve my funds at this specific bank. Was asked to identify myself which i did by sending state drivers license, Then was asked what my business id was. considering i am self employed with and only working for one elder at this time i have not ever needed, so then explained on my loan i did not need one. The teller then explained i needed a business account to accept the loan that was not only already processed but i had BEEN cashed?! I began to ask well this has already been transferred and cashed. She then proceded to explain she was now putting my account on hold. I asked why this is my personal account as well as busineess. with no explaination my account was locked for 48 hours. I gave up questioning and left to only get in my vehicle and call customer support like she had explained to do, i did and in turn was told to talk to the superviser at the bank they will help. So today i did just this. I asked the superviser to unlock my account for personal use, which he did but then asked me to take out my personal money because he was now Closing my account for good? I still have not made a complaint or even argued, but this is not ok in anyway. I was not given an explanation as to WHY i had to close my entire account? Now i will have to open a new account and my business loan has been on hold. This is not ok"

"I went to open a business account and they forgot to get me and my wife to sign some required documents. We had to go back at a later date. We live far away so it was an inconvenience to say the least. Then I went to execute a large business transaction, wrote a check for it to take mo ey out of MY SAVINGS ACCOUNT! NSF charge because I didn't have the funds in there. That is not acceptable....not even a little bit to have checks ordered for my savings account. Unbelievable I hope they fix this accountability problem. I love Capital One."