Brightview Federal Credit Union

"I have been member of Commfirst credit union for over ten years. Recently they joined Brightview Credit Union. While I no longer live in Mississippi I have continued to bank with this credit union. I am unable to handle day to day transactions in person so I have to handle a majority of them over the phone. I had been going back and forth with members of the credit union regarding loan payments for months and it felt like no one could help or understand. Then I talked with Tyekasia Demmings from the Tupelo Branch. Tyekasia exemplifies compassion and understanding. She understood what I was inquiring about explained the process and fixed my issue. If she says she will call you back she does. And if I leave her a message she calls back. I am very grateful that there are people in the world that care about the voice on the other side of the phone. Each time I speak with Tyekasia I leave the conversation with clear understanding on what is happening with my account. Great Job"

"I’ve been a member for years & I will never leave, the staff is awesome, Tracy Craft have gone above & beyond for me, and I really appreciate her & Tracy co-worker’s Annie & BJ are always welling to help in any way they can, they treat me like family. I Love you guy’s and keep up the good work."

"the teller was rude and waited until I finished the paperwork to tell me I needed rolls for the change, then proceeded to roll her eyes at me when i returned with rolls. 0/10 a black hole of a person"

"Run. This is a horrible institution for several reasons: 1. No one ever answers the phone. EVER. Does not matter the day or time you call, no one will answer- you are lucky to get an email response. 2. As someone with a 780+ credit score and substantial income, I was denied for an auto loan. I specifically worked with MEGGAN GANT via online application. After I submitted the application, days would go by and only when I reached out to her, would she tell me if they needed any further information from me which is highly unprofessional and lacking motivation to get the work done. After 3 weeks of back and forth, I received a denial letter in the mail. I emailed Meggan to follow up and learn how I can improve my chance of approval. No response. I called, no response. I decided to go into the branch in person where I received contradicting responses for the denial which only leads me to believe I was discriminated against. Furthermore, no alternative options were offered to me such as a co-signer, taking out a lower amount, providing collateral, etc. Nothing. They just flat out denied a 780+ credit score. 3. The leadership cares nothing about prospective customers. I spoke with SHAWNA LONG who was equally of no help and showed no concern or even offered ways to improve the chances of loan approval. I went to another credit union and was approved with no issues. I URGE YOU ALL NOT TO WORK THIS CREDIT UNION. It's not worth the time or hard credit pull. I am completely shocked and disgusted at how they handled a prospective customer."

"Brightview has been beneficial to my family for a few years. The staff there makes you feel just like family. They work & respond expeditiously, are very professional, & compassionate about their jobs! Every service that has been rendered to us CARE was implemented each time. Thank you Brightview!! As always we will be back :)"