Crossroads Clinic

"Nurses are always pleasant. Thank you for your kindness."

"Employees are always nice during the visit, but it's so incredibly difficult to get them to answer the phone. I was told to call back at 4. At 4, they refused to answer. On one of the attempted calls, the phone was disconnected before they even answered. People need to be able to get information about their health."

"Whoever that lady is at the desk needs to be fired. Got there at 8:02, they open at 8 just to be told to call back at 11:30 to make an appointment very rudely, why couldn't an appointment be made then? I've called several times and no one is picking up. I cant keep driving across town if I knew it would be this difficult I would've just waited on my annual appointment, and hire a new team. I thought everyone was over exaggerating at first but no.. stop funding this place its helping no one just employing rude heads!!"

"Been trying to get my test results for days. Even trying to schedule an appointment is hell. Call in the morning & they tell u to call back in the afternoon. Call in the afternoon & they tell you that whoever is in charge of whatever services you're calling for is unavailable & to call back later. I was just told test results are only giving out via the phone Wednesdays & there's no other way to get it although I was told about a myHealth app to which I've never received instructions via a text they told me I should receive. Then I was told they closed at 3pm although I was talking to whoever answered the phone at 3:50p. If I could give 0 stars, I would."

"Most of the time I visit the employees are very polite and caring. They can be gossipy sometimes as well, like discussing a patients status and/or sickness without consent. Isn’t that against HIPPA regulations? I came back worse than what I was (not following directions) so one of the nurses started to be very rude towards me. Even though I brought it on myself by not following direction, making me feel even worse about it doesn’t solve the issue. Crazy thing, she was the nicest person there so I thought. Only reason I’d visit again is for the free birth control and STD testing"