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Holiday Inn Express & Suites Grenada, an IHG Hotel
1540 Sunset Drive, Grenada, Mississippi, United States
About the Holiday Inn Express & Suites Grenada, an IHG Hotel
Holiday Inn Express & Suites Grenada, an IHG Hotel, is a comfortable and convenient lodging option located at 1540 Sunset Drive in Grenada, Mississippi, United States. This modern hotel offers spacious rooms and suites, a complimentary hot breakfast buffet, free Wi-Fi, a fitness center, and an indoor pool. Perfect for both business and leisure travelers, Holiday Inn Express & Suites Grenada provides a relaxing and enjoyable stay in the heart of Mississippi.
Photos of Holiday Inn Express & Suites Grenada, an IHG Hotel
1540 Sunset Dr, Grenada, MS 38901, United States
Reviews of Holiday Inn Express & Suites Grenada, an IHG Hotel
"When I came into the hotel and was in line., I took a good view of the lobby. Well,I was wondering what the hell. But I went ahead with my registration. Right when I signed in,oh sir. there is a 50$ holding fee. Come to find out, they charge me 75$. (Yes) Got my keys and proceeded to my room. Opened the door and (left) Yes left and went back to the office. The front desk wanted to know what's wrong. I told her that the room was not holiday inn Standards. I mean. The room was so out of date I felt like I was in a James Bond 1970s hotel room. My room was supposed to be a suite. She said "quote "we're supposed to have Renovation for next year. at this hotel. They did not give me back my refund, said that I suppose to give 24hr. notice. My agent called and even try to get a refund they still say no because because I paid third party. The manager have me to try 3 other rooms and they All was a failure. I ended up getting. 2 couch pillows from one room to exchange for the room. that I chose Because the table was broken and the other had a really big colorful stain on the couch,that she put her hand in,(yes ) to see was it dry. The next morning I put out towels and trash can . no one came to clean my room Or to replace towels. There is so much more but I will stop here because Yes, it's a third rate hotel.. Period."
"It’s sad that hotels like this are allowed to use to use the holiday inn name. They haven’t cleaned my room at all. I’ve asked many times and they assure me it will be done and it’s never done. I booked the hotel for 9 nights. There are better options for hotels in the area. IHG will also be getting a call."
"TLDR: FOR OVER 200 BUCKS A NIGHT, I EXPECTED WAY MORE. Mold on breakfast food really just inexcusable!! I called and asked price and availability at hotel and saving a little i went through expedia instead. I booked immediately after ending call to ensure I got room. Once I arrived at hotel, around 830pm, clerk stated she didnt know why they gave me a king suite bc they were sold out. I told her I called just before booking and was told they had one available. Then says, "oh you got a standard room" i said No, a suite. Then she said it came through as standard, (even though she originally said suite) I told her it was a suite, I paid over 200 for it, then she said if i had booked through them I could have got it for 150, which is untrue, but said bc "thats what expedia paid them" I was quoted 234 at hotel, I told her that. I just assume she doesn't understand how 3rd party works... Anyway, she put me in a regular king, I called expedia, they called hotel and she swapped me to king suite. But not with out stating "now I have to figure out what to do with my guest that booked that king suite" as if it were my fault they screwed up. I PAID FOR A SUITE ALSO. Ive worked at a hotel before.. I know how it works. That is your responsibility, not mine to give up what I paid for to ensure your other guest gets what they paid for. First off there were mold/mildew stains all around the caulk line in tub. 2nd, this is a Saturday morning, we go down for breakfast and "completely out" of biscuits at 8am. I know hotel is slap full.. but its this way often during football season.. I can't understand why they'd be short knowing that. But the worst thing is they put MOLDY food in the bakery display. There is NO excuse for that. It was VERY noticeable. I told breakfast host and she was like "oh okay" and after 5-10 or so mins finally went and took everything out of there."
"Enjoyed the stay. HOWEVER, it's time for an upgrade Holiday Inn. The carpet had many stains, the chair had stains that I had to cover it with a towel before sitting on it. The bathroom commode and tank lid had noticeable chips in them. The bathtub was stained pretty bad as well. Other than that it was a nice room. UPGRADE ASAP."
"Overall we enjoyed our stay. The rooms were mostly clean (except some stains on the floor and the wall was dirty). The check in staff was kind. I loved that they had coffee in the room and 2 choices of pillows to use (soft and firm). We would definitely stay here again! Also, they had a lot of options for breakfast and my kids were excited about the pancake maker!"
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