Hampton Inn Cleveland

"I travel a lot for work and stay mainly at Hilton brands, been Diamond for years. Wife and I are here for a week for daughters swim meet. This has to be the worst Hampton Inn I’ve stayed at, should have went with an Air B&B but wanted to be closer to our daughter’s hotel. In our room the TV doesn’t work correctly, have to plug and unplug to turn on and off, our coffee maker doesn’t work, guy downstairs said I should have told someone last night but we checked in last night, shower has stains and won’t stop running and the room cleanliness overall could be vastly improved. Went downstairs to get coffee and they were out, told the guy at the front desk his reply “Yeah, they drank it all up” after another patron said something he went to get more. I explored the breakfast bar while waiting for coffee, pretty pitiful not even any fresh fruit which I normally see at every breakfast bar. Overall I will never stay here again would take my chances on another brand or Air B&B, this place is definitely not up to par with the Hilton hotels I normally stay at."

"If you are traveling through Cleveland, AVOID this hotel at all costs! I cannot stress this enough. Hands down this is the worst Hampton Inn I have ever stayed at; I cannot believe Hilton had not paused operations to address concerns. The hotel is disgusting; it feels like a motel in comparison. The wallpaper is peeling, the carpet is dirty, and my shower was so disgusting I washed my hair and showered my next destination. Additionally, something else seems to be going on at this location. Cars simply on in the parking lot late night, people in and out throughout the night (slamming hotel doors). I seriously suspect dangerous if not illegal activity there, and it was very concerning."

"We came to this hotel traveling with our school’s basketball team, with me and another person being team managers. For one, when we first walked in, we immediately noticed how our tv was crooked. I was too scared to try and fix it because I didn’t want break it. Secondly, when we settled down into our beds, I noticed some weird-looking splotches on one of my pillows. Not sure if the pillow fabric is just old or if it’s a stain, but it’s still off-putting regardless. Thirdly, when we walked into the bathroom, we noticed right away that there was some rust in the tub. There were also a few hairs left behind from the previous customer, but I didn’t get those pictured. The main thing that bothered us the most was that their washer and dryer weren’t working properly. And, as team managers, we had to at least get the teams towels washed. We ended up having the hand wash them in our own bathroom tub, then we hung them up, hoping that they would dry in time for the basketball game. If it weren’t for our coach getting involved so that we could use the staff dryer, those towels would still be damp. Our experience could’ve been better, and our window view of the uncovered, green hotel pool didn’t help with it."

"This has to be the worst Hampton Inn have ever stayed at, the rooms were filty, wall paper peeling from the walls, carpet was so soiled I would not walk bare foot. The bath tub looked like some one bleeding in it the lamps by the bed didn't work , deftly wouldn't stay here again"

"Room service could use a major improvement. I was there on a work assignment for 4 days, and the room service only provided the room with fresh towels twice. I had to track down and ask the house cleaning woman for clean towels twice. The breakfast is decent."