Pinnacle Medical Solutions LLC

"If you need insulin pump supplies, pick any other company. They lie consistently about the status of orders, and you will get nowhere."

"Where do I even start. This has to be one of the WORST companies to deal with diabetic supplies. I've used them for 2 years first through text which at least you spoke with a person BUT THEN it was an app to place orders which was absolutely awful because it NEVER worked. Every month I had to try to find a way to reach out to a person to get my order and they are usually no help. Well lucky me they dropped Medicaid without informing NO ONE because if there is one thing this company is, it's unprofessional and they lack common courtesy. However why am I lucky you ask? Well, not only do I never have to deal with this awful place ever again! But I can now just have my local pharmacy fill it and just pay the copay! If I could give them negative stars I would. GOOD RIDDANCE!"

"Service since sale of company TERRIBLE! what used to be prompt service is now dropped and information entered incorrectly by non American barely bilingual phone center workers. what used to be prompt service Now! being dragged out not Days, but weeks to receive critically important Medical supplies. I have called back to only receive excuses for Bad service. Sad state of affairs and as soon as I can Find another provider thru Dexcom I will be Dumping this Company Unless they can rapidly fix this situation,"

"Came here to give a bad review but I see that this is pretty much everyone’s experience now. I’ve been charged for overnight shipping that still hasn’t arrived, I’ve talked to multiple people over the past week and nothing has been done. And my 4 year old son, who’s the diabetic, is on his last sensor. So done with this company. Pleaseeee Don’t use this company. It used to be great, but trust me when I say it’s terrible now. Diabetes is stressful enough without running out of supplies."

"I like to say a few words about pinnacle I've been getting my CGM supplies for about 2 years. So let me talk about their customer service department; they are top-notc. They treat you like you are the only customer they have. They've never tried to hurry you off the phone, they treat you with respect. This company has the right name medical solution because they will find a solution for your problems. They rarely get your order wrong but if it happens they will try their best to fix it in a timely manner. The last thing I would like to say is you may find another company that does the same job but it's not pinnacle I've been dealing with this company for 2 years and in my humble opinion, it does not seem they were there just there for a paycheck. The people I have talked to in my opinion seem to me they are really trying to help. They are very professional, and I have recommended this company to my family and to my friends and I would highly recommend this company to anyone who needs this kind of service. This is from a grateful customer my name is John"