Tru by Hilton Oxford,

97 Ed Perry Boulevard, Oxford, MS 38655

"I have never ever experienced such rudeness from the morning staff (Bridget) and the GM (Kurt). I love the hotel and location, but the staff needs more customer service training. They didn't not try to help me with a huge problem I had that they created, they only made the situation worse. The GM absolutely would NOT explain to why they canceled a reservation that I had already checked into and charged my card...yes make it make sense because the GM couldn't. A complete idiot"

"This is my 3rd time staying here over the previous 9 months. Each time there is zero hot water. The front desk advises its due to capacity, but the truth is that it's poor maintenance, negligence, or a lack of interest in resolving. The hot water system could have been ordered, replaced, reinstalled, and resolved in 9 months. I highly recommend you stay anywhere else but here until the issue is resolved unless cold showers are your thing. I will be reporting this to Hilton as well."

"I stayed at this hotel this past weekend and had an awful experience. I ended up having to take a VERY cold shower and when I spoke to the front desk about it they advised it was due to them being at max capacity. Additionally, the fire alarm went off at about 10am leaving everyone panicked & confused. The elevators kept messing up so we had to take the stairs. When we got back to our room at about 11pm Saturday night there was no one at the front desk. Overall a bad experience!! Would not recommend!"

"I felt like I ordered this hotel room on Temu. The person who checked me in was the most unfriendly I've encountered in hospitality in a very long time. Every interaction with her was unpleasant. She acted as if we were bothering her, and oftentimes would ignore you when you asked her a question. The rooms were half cleaned and scarcely furnished. The towels are one step up from paper towels. The bedding was extremely thin, including the sheet like comforter. Room 130 (the only accessible room in the hotel) does not have working wifi. Apparently, this is a known issue. However, I was assigned that room anyway. When I brought it to the attention of the front desk, I was assigned to room 522. However, it was completely filthy. Even the bedding was dirty. I opted to go back to room 130, which at least as clean bedding. I requested to speak with the manager several times (this never happened). I stayed at the Tru for 5 days. I was told that the manager gave me a $5 discount off the room due to my inconvenience. I actually paid for the extra premium wifi but have yet to be refunded. The only microwave available was in the lobby, and honestly, the lobby is the best thing about this hotel. It seems like that's where all the money and planning went. DO NOT stay here if you are expecting the normal "by Hilton" experience. If it wasn't for the fact that I was in my hometown, for a funeral, I would have changed hotels. This is motel masquerading as a hotel. I will definitely be informing Hilton about this experience."

"Have stayed at this hotel for a month now in several different rooms. The linen Was stained on several occasions. Breakfast is non existent. Warm milk for most of the time for the cereal they provided. Food they did cook was inedible. The rooms feel like dorm rooms. Over all experience, if ya gonna say you do these services for your guest then do it all the time."