Kroger Pharmacy

"The staff here have been very kind and take time to talk with you on the phone when the other big chain pharmacy I was using made me feel rushed and an inconvenience."

"Customer service issue.. long lines, drive thru backed up while others sit and wait for their prescription. I waited 45 minutes in a drive thru and had to leave and I know my prescription was ready yesterday!! Last week I was told to pull around and get back in line, which I politely did so others could get theirs Come on....a drive thru is for faster service because the prescription should be ready. If not, have the customer come back, call with questions or come inside. You cannot handle everything outside thru a window. You cannot please 1 customer while 5 others are waiting in line during your busiest times. I switched to Kroger because your competitiers were even worse. I always received great customer service and friendly staff.. Lots of staff .... You need more staffing..One person cannot handle it all! Come on Kroger ! I hope this is not going to be the new "norm" for your loyal customers !"

"My doctor called in my prescription on Saturday but the pharmacy was closed. I called on Sunday at 10am and asked if my prescription would be ready for pick up soon. I was told 2 hours. Well 2 hours turned into 7 hours. This has happened a lot. On top of that why does the drive thru take so long. I waited for almost an hour in line with 4 cars in front of me. If your prescription is not ready move on and come back when it’s ready. I decided to leave the line and go inside. I was in and out in 15 minutes. You guys can do a better job!"

"They have always been a great place to get my prescriptions. I don't have insurance and they are also the least expensive in the area to get prescriptions. The staff are friendly, knowledgeable and all around I feel they sincerely care about those that come there. I also got my covid vaccines here. I have a fear of needles. The pharmacist that gave me the shots found a way to help me through my phobia."

"USED TO BE GREAT. Since mid-2021, prescriptions are consistently not ready (even after calling ahead of time to confirm…)and staff has become largely impatient & exasperated by questions. It’s really disappointing as this used to be a great place with great people."