American Esoteric Laboratories
1701 Century Center Cove, Memphis, Tennessee, United States
About the American Esoteric Laboratories
American Esoteric Laboratories (AEL) is a leading health institution located in Memphis, Tennessee. With a commitment to providing high-quality diagnostic testing services, AEL offers a wide range of esoteric laboratory tests to support healthcare providers in delivering accurate and timely diagnoses to their patients. Our state-of-the-art facility at 1701 Century Center Cove is equipped with the latest technology and staffed by experienced professionals dedicated to delivering reliable results. Whether it's routine blood work or specialized testing, AEL is here to meet the diagnostic needs of healthcare providers and their patients across the United States.
Photos of American Esoteric Laboratories
1701 Century Ctr Cv, Memphis, TN 38134, United States
Opening hours of American Esoteric Laboratories
Monday:
10:00 - 12:00
Tuesday:
10:00 - 12:00
Wednesday:
10:00 - 12:00
Thursday:
10:00 - 12:00
Friday:
10:00 - 12:00
Saturday:
Day off
Sunday:
Day off
Reviews of American Esoteric Laboratories
"By far the worse place I’ve ever worked in. Management is poor. Upper management don’t really help with anything just note the reason you’re there and go by their day! Joann the lead on second shift is a very horrible person to work with! She just scoot around in the chair talk about everybody and will lie on you! Vicki just Vicki idk… -0/10 wouldn’t recommend!"
"If I could give zero stars I would. AEL clearly has no standards for hiring quality employees. This lab has ruined 3 of 3 lab results (3 separate visits) by forgetting a sample, not drawing blood properly or just plain not knowing how to store the blood/ collect the blood for specific tests. Results in portal would say “test canceled”. They cancel tests if they don’t know what to do and believe me they don’t know what to do. Management is no better. Fobbing off their mistakes and even trying to cover it up by blatantly lying to the customer and doctor."
"I have gone to AEL for 2 years and they have been horrible for 2-years. I continue to use them b/c of their convenient location. They have (1) lost my blood work (2) mixed up my blood work and (3) continue to NOT send my STAT results (always dawn before 9 a.m.) to my doctors office (4) have not properly billed my insurance company resulting in me receiving bills for over $300 a pop. I continually call and ask them what the problem is and they continue to make ridiculous excuses and won't discuss with ME the patient why they are not sending my results in a timely manner, attempting to use the cop out "we need to discuss with your provider". you don't need to talk to my doctor to tell me why you continue to not send in my bloodwork results in a timely manner that are STAT!!! I HATE them and will escalate this as high as possible. the technicians are AWESOME the lab SUCKS!"
"They are the definition of horrible customer service. The agent even went as far as sharing with me how she “cant stand how much people complain”, as if her job in customer service wasnt to take complaints. Complaints that only arise from the company’s failed policies and service. Pitiful."
"They are sending me a bill every month since May about my payment because they won’t accept my Benefits number. They keep saying we need your sponsors social I refuse to give you that nor do I have access to it. I have called my insurance and they told me they have to accept my Dod number and when I tell them that they refuse and continue to send me a bill. This company is idiotic. Now I have a collection agency notice wow!!"
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