Sally Beauty

"Better selection of products as well as the best customer service experience ever thanks to a very helpful & knowledgeable employee, Alton !!! Thank you ! My new go-to Sally's location."

"I am very displeased with the service I received at the Pearl location of Sally’s. I purchased a hooded dryer from this store and when I got home the dryer did not work properly. I looked up their return policy online and saw that I could return the item with my original receipt. The next day I went to return it and the store manager kept insisting that they do not do returns on electrical items only exchanges or a store credit. I pulled up the store return policy on the Sally’s website to show that it said I could return electrical items. She proceeded to tell me that means I can only exchange it but can’t give my money back. They did not have another dryer for me to exchange with so I inquired about a gift card or something so I could come back and use the credit. The store manager told me they couldn’t do that, and that I had to pick something THAT DAY. When I continued to ask questions and inquire about another manager or someone else I could talk to, I was told to “calm down” as if I was getting out of hand when I was just asking questions. I ended up going to another Sally’s in Flowood and was able to RETURN the dryer for a REFUND. The store associate and manager in Flowood stated that I can indeed return the item for a refund as long as I have my original receipt (which I did). I will shop in Flowood in the future and NOT at the Pearl location. Store manager appeared agitated because when I first got to the store she stated how no one showed up for their shift. She had an attitude was condescending to not only me but another costumer also."

"This place is awesome for getting beauty products. The check-out process is fast and it is well kept up. The prices are reasonav."

"The two women that were working there today ( 2/12/18) were so rude & hateful that I actually felt like I was back in grade 7 with all the bullying!! I will NOT go back to this store; they were unwilling to help, and they were making fun of one of the customers."

"Worst experience ever! Sales associate kept my husband waiting for an hour to complete a simple exchange from a product online. I called the store before my husband arrived to be sure the store could perform an exchange and ensured they had the product in stock. After being there for an hour or more she said she could not perform the exchange and the manager would not be back for four days. The entire time she kept walking out of the store for several minutes at a time. After she finally called the supervisor and she told her how to do the exchange she still would not do it. She deliberately kept my husband their knowing she wasn't going to do the exchange. I have never in my life did a bad review on someone but this is simply intolerable. She didn't even have the courtesy to apologize for the inconvenience. My husband kept telling her if you can't do it that's fine we will just do the exchange elsewhere. She would not give him the curlers and let him just leave before he wasted an hour. Unfortunately, I wasn't there and he didn't want to be rude and take the curling iron from her. I spent $40 on a pair of curling irons that clearly stated the exchange policy online and on the receipt. I usually purchase all of my curling irons and hair products in Sally's in Jackson. I will never again spend $1 with Sally's."