Regal UA Westbrook

"Today I went to the 12:30 showing of the Color Purple. This was my first time visiting this theater since 2011 and it’s sad to see that it hasn’t changed besides the sign outside. A decade later and the theater has the same decor, same menu, and short staffed. I understand that today is Christmas but Christmas is one of the biggest movie days of the year and this movie was one of the most anticipated movies of the year. It made no sense that there wasn’t an employee stationed at the box office desk for tickets. There was a crowd/ long line of people waiting in the lobby and majority of those people bought their tickets online including myself. The crowd would’ve efficiently been dissipated if we weren’t all having to go to the concession stand to get tickets printed. And standing in the line to get the tickets printed felt pointless because no staff was stationed outside of the theater room to check the tickets. This theater needs more staff, an expansion on their menu, and new decor ( paint, carpet, and seats). Those simple investments would increase the movie goers in that area and their overall experience."

"Horrible experience. I purchased tickets in advance. I arrived early. They were printing tickets in the same place they were selling popcorn and drinks. The lobby was packed with people. It was unorganized and people who had repurchased tickets were trying to go around the lobby line thinking they could just get it. When we FINALLY entered the theater no one was taking tickets and no one was telling people where their assigned seats were. When we finally found our seats people were standing up all over. And the previews were already on. The ticket situation when we prepaid for tickets was outrageous. The staff was unorganized and didn’t seem to be in any hurry to get people to their seats. I will never come to this theater again. It took all of my energy not to get up and walk out asking for a refund. If it wasn’t for the fact that I brought my 82 year old mother to see this movie I would have said forget it and left!"

"First movie I saw here was King Kong in 1976 and one thing has never changed, the staff are always the best and the place is always perfect."

"This was my first experience with this theater. This was a very good experience. The staff was friendly, answered my questions the best they could, and they are honest and upfront about pricing and deals they have going. I will be revisiting this place once more in the coming days. Their are also Bones points for having very clean bathrooms!"

"I am working here in Brookhaven. I just saw the new Indiana Jones move at the Regal. This theater reminds me of one back home when i was a kid in the 80s. That's a good thing. If you haven't been to the Regal here in Brookhaven, you need to go."