Massage Envy,

149 Market St, Flowood, MS 39232, United States

"My experience at Massage Envy Flowood location is always a great experience. The only complaint I have would be my session rarely start on time but always wrap up early. I love scheduling 90 minute sessions but it’s more like an hour and 15 minute session. I have never gotten a full 90 minute session, but I would still recommend this location."

"I had the most relaxing facial with with Anna-Lauren. She was very professional and knowledgeable. She recommended products that would help keep my skin looking amazing. I haven’t had a bad experience at this location. I am a very satisfied member."

"I had a subscription. The employees wouldn’t come to work therefore, they would have to call me to cancel my appointments the experience was inconvenient and stressful. My masseuse was late several times. And the facility don’t keep up with the books well. On more than one occasion they said I had less hours than I actually had and wanted me to pay for service. The people in the front office was always very kind but I will never go to that facility again. When my subscription was up, I was charged an additional month. I was not told that I needed to come in to fill out paperwork at the end of my subscription. The thing that was supposed to relax me stressed me out. I will never go back."

"I NEVER write reviews but I’m hot.. and I want others to know my experience since apparently mine was similar per reviews. I wanted to cancel my plan because I don’t use it, I don’t have time to use it, and it’s just wasted monthly fees coming out my account… so I called and spoke to Taz Bow, to cancel. BEWARE if you’re wanting to buy a plan.. it is NOT hassle free AT ALL.. she would not take no for an answer and rambled on and on about how I didn’t need to cancel my plan, surely I can find time to come in, etc etc and WOULD NOT TAKE NO for an answer until I had to be ugly on the phone before she would. And I hate being ugly to people. As a business, Number One: if a customer wants to cancel a plan, etc etc, the simple response should be “ok I hate to hear that let me help you cancel”.. Number Two: I shouldn’t have to explain to you why I haven’t used my plan and what my life is like and why I don’t have time. VERY RUDE AND UNPROFESSIONAL in asking those type personal questions and VERY VERY VERY PUSHY in you not wanting you to cancel your plan. I’ve read other reviews about others cancelling plans and drafts still coming out so we will see if my draft comes out Sunday 9/3 after I was ASSURED it was taking care of.. kinda nervous that they won’t follow through but we shall see.. I’ll update if necessary."