Bounce-A-Roo 856 State Street, Jackson, MS 39201

"If I had a choice to give them 0 stars I would!!!!!!!!!!!!!! On April 25th 2023, I rented a bouncy house from Bounce-A-Roo for an event that was going to take place in May. THEY NEVER SHOWED UP. They also never called to notify me that they will not be able to make it, instead I HAD TO CALL THEM just for them to tell me they could not deliver to my location on the day of the event. They had 2 weeks to let me know this beforehand so I can rent from another company. I asked to be refunded in May on that call. IT'S DECEMBER 1st AND I STILL HAVE NOT RECEIVED MY $300 REFUND AFTER MULTIPLE CALLS AND EMAILS. DO NOT EVER RENT FROM THESE PEOPLE!!!! YOU WILL NOT GET YOUR MONEY BACK."

"Disappointed with our bounce house. We ordered a Paw Patrol panel(theme) to match our daughters requested party theme and a generic dirty and sandy bounce house was delivered. The unit also was missing a step block to get to the top of the slide so the smaller kids were unable to enjoy it. Overall communication was a bit lacking as well."

"ON MAY 18th I paid online like I normally do for a train. I received a call MAY 20th the day of my event staying that the train doesn’t work but I was charged $400 dollars !! Wait did I say I received a call ?! I RECEIVED A TEXT MESSAGE !! Here it is JULY 17th and my money still haven’t been refunded to me from May !! Don’t book DONT PAY FOR ANYTHING THIS COMPANY IS DOWN BAD !! I’ve asked for the boss number MULTIPLE TIMES so my attorney can reach him she will not give me the information I need ! I will never in life rent book nothing from this company !! They are a terrible experience and they do not seem care that they took your money !!"

"Unfortunately I was little disappointed with my overall experience. I tried to call a few times to ask a question after placing my order online and could never reach anyone. The equipment itself was in pretty bad shape. We ordered the mobile axe throwing unit and the hatchets provided were very dull and the boards that we were throwing at had holes in them from other renters and were was tough/hard wood - almost like wood from a wooden pallet - so blades wouldn't go in well."

"We chose bounce a roo for a team event. We ordered two 20x20 tents and a bungee basketball inflatable. We received a call the day before stating that they didn’t have the tents but said they would bring tents that would be equivalent to the 20x20’s. On the day of the event, they set up the inflatable which was so filthy even though they say they clean the inflatables after each rental. The tents that were equivalent to the 20x20s are pictured below. We were highly unsatisfied by these tents. We were charged $500 for these tents when we could have easily went to Walmart and got these same tents for less. They didn’t put any thought into how the tents would need to be set up but literally placed them randomly. When we called regarding a refund they said they would need the supervisors approval to return our money and would call us back. We haven’t received a call from them yet. Needless to say we will not be renting from bounce-a-roo ever again."