Geek Squad

"Attempted to call my local Geek squad, they no longer accept direct calls, sounds like I was routed to another region of the world. Waste of 5 mins on hold...."

"I know they are good at their job but there isn't a phone number that goes to this store in Gulfport, MS. It redirects to either a different country or some other place. Guys please get a business phone so customers who spend tons of their hard earned money can reach you directly and not have to go through robot calls and trying to understand foreign accents. I just want to be able to speak to the Store I bought my electronics from. SO please hire a telephone company to install a system in your store and have someone on hand to answer the calls."

"Getting some one to talk to over the phone was just unnecessarily difficult. However when I finally got someone, they were quick to the point, got my appointment set and the call was over in 3 minutes and they answered all of my questions. When I got to my appointment in the store everything went pretty smooth. Every thing seemed to take a reasonable amount of time, friendly folks, and they seemed focused on what I was wanting to get done. (Replace a keyboard and get a screen protector for my tablet.) Would be 5 stars if the phone menu wasn't nearly impossible. I'll just stop inside to make an appointment next time."

"The Geek Squad were friendly & on time. And, they also did a great job determining the issue w/ my TV very quickly. Thanks again GS!"

"I came to this location to speak to someone about getting my computer fixed and I was nothing but INSULTED the entire time. The employee stated several times that it was a waste of gas for me to even come up there and inquire about the computer because it would be a waste to fix. Then he proceeds to open the computer, turns it towards me, take a long dramatic pause and says “how old is this thing…” and chuckled…I had only had the laptop about 6 months, and rarely used it which is what I told them. He then called my computer low-budget and was “shocked” I was able to download apps and do basic day-to-day thing on it. It’s not the most expensive computer, it’s a $300 computer. Low budget or not, why would you say this… low budget is not the same to everyone SORRY! I stood there in complete shock, not realizing until after how much I was insulted. He was VERY rude. I wish I had spoke to the manager then, but I had no time. Hire more considerate people and someone know how’s how to keep rude comments to themselves."