Best Buy

"Sadly, today’s experience very likely signals that Best Buy will be one of the next big box retailers to go out of business. After waiting outside 30 minutes for the location to open we had our selections in hand in fewer than 5 minutes. We walked to the existing check out registers where a sign instructed us to use the mobile app to check out or go stand in the customer service line. That line had several people with returns who needed customer service. The customer service people had to repeatedly yell at the confused customers to form a line near the wall since the process was unclear and the crowd trying to simply pay was significant. Comically there was a Best Buy employee standing at one of the blocked off registers but he was clocking in for his shift. If the options are to pay online, or get yelled at and wait 15-20 minutes in a customer service line, for something I could have ordered from an online retailer whose trucks I drove past to get the store, I am certain I will make a different choice. I may have shopped at Best Buy for the last time. Sad."

"Products aren't made by them of course, so I'm not giving them credit for that. However, SERVICE is on them. We purchased a Samsung gas dryer from Best Buy that was defective. After 3 times trying to repair it, they agreed to replace it. Best Buy messed up the order and tried to send us an electric version instead. We caught the error before they delivered it, and its been a nightmare trying to resolve it. Seems they're too incompetent to realize this is their mistake and to just replace the electric one they sent with a gas one. Instead they're trying to credit us, but only $30 towards an $800 dryer since they haven't picked up the old one yet. It would be easier if you actually had people who could speak English handing the calls, but that seems to be impossible now. So now, we've been without a dryer for a month, and no resolution in sight."

"We drove 1 hour to go pick up our online purchase of a dishwasher that was supposedly OPEN-BOX in EXCELLENT condition. The dishwasher they took out wasn't even in fair condition and the staff agreed. I would have been surprised if the appliance was capable of powering up....I'm not kidding about the condition of the appliance. I wouldn't advise shopping at this store if this is what service looks like."

"Very helpful when they are selling, but when it's their fault, they are mute. When they they removed my screen protector without checking the new replacement (which, by the way, was very wrong), they were quick to go and hide without any apology, leaving my phone with no screen protector coz they don't have it in stock anymore. How is that even possible? I'd rather have a cracked protector than nothing at all. Then the guy has the audacity to say I DONT KNOW WHAT TO DO. There were 4 grown men who couldn't even talk to me. I was not even rude or anything. It was ridiculous and unacceptable. Next time, maybe check your stuff first before ripping someone's things off."

"We went to Best Buy to purchase a television. We were helped by a very nice young woman. We had a basic idea of the two televisions we were interested in seeing. She brought us to the televisions which were in the same general location. We asked if both televisions could show the same programs as one was showing colorful birds in a jungle and the other was showing mostly water scenes. We were told that the televisions are programmed by the individual manufacturers and there was no way to view both with the same programming. This was very disappointing and made the decision more difficult. When you are spending over a thousand dollars you want to feel comfortable you are making the best decision possible. We are pleased with our purchase and the assistance we received."