Alamo Rent A Car 143 South Hangar Drive, Jackson, MS 39208

"The representative who checked me in was very pleasant on Thursday, 07 Mar 24 and she alone would have given them a four star rating, but then the hidden fees. Sadly, many of these companies make their money from the hidden fees, which includes a concession recovery fee(yes, we pay for this company to provide rentals at this airport). Please do better or not because there is a need this Alamo and the others will always capitalize: sad!"

"Worst employees I ever seen, they don’t give damn, they changed my rate and reservation, I’m not ever book with Alamo again"

"The woman at the front desk was extremely rude. It took her 2 minutes just to notice I was standing at the desk while she was chatting with the people at the adjacent desk. She had no clue what was going on. I asked why my Expedia reservation wouldn’t work for the same day reservation, and she just yelled “MANAGER” and some other woman walked over and said “we don’t know why it didn’t work sorry.” Top notch customer service coming from Alamo."

"My initial review was only 1 star but changed it for a few reasons. We learned (the hard way) that they consistently don't have enough cars for everyone with reservations and if you get there late at night, you likely won't be getting a car. We were told they were over 100 vehicles short the day we flew in! However, the company and especially the manager Faith, worked very hard to do everything she could to make it as right as possible. Still inconvenient but they did have good customer service otherwise."

"I had a very late arrival (actually, airline had several delays), the representative was very nice & pleasant. She made my tiring night full of energy. Next day, I went back for a request & spoke with a different representative on day shift. He was very accommodating & made my transaction with him sooo smooth. This was my first using this company. The cost to rent was reasonable plus, they gave me an option to what kind of car I'd like to use once I got there ( since it's so late & the company where I booked the car & flight didn't tie it together. The agent basically stayed over for late flight as it's their policy. She has no idea that I have a booking with them). I would definitely use them again from now on & I'll do a direct booking next time."