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Charles Jones Plumbing Heating & Air Conditioning
418 North Bierdeman Road, Pearl, Mississippi, United States
About the Charles Jones Plumbing Heating & Air Conditioning
Charles Jones Plumbing Heating & Air Conditioning is a trusted general contractor and plumbing service provider located in Pearl, Mississippi. With a commitment to quality workmanship and exceptional customer service, they offer a wide range of services including plumbing repairs, heating and air conditioning installation, and maintenance. Their experienced team of professionals is dedicated to providing efficient and reliable solutions for all your plumbing and HVAC needs. Visit their store at 418 North Bierdeman Road for all your plumbing and heating & air conditioning needs.
Photos of Charles Jones Plumbing Heating & Air Conditioning
418 N Bierdeman Rd, Pearl, MS 39208, United States
Reviews of Charles Jones Plumbing Heating & Air Conditioning
"Great service. Gibb L. arrived to install a new kitchen sink for my Aunt. From the get go his courteous manners set the tone. He worked above and beyond ensuring a great job well done."
"I called yesterday afternoon and my toilets and a long standing leaky outside faucet are already fixed! Jeremy was prompt, professional, and let us know exactly what he was doing with no surprises! Thanks, Mr Charles Jones, for an honest and reliable business. We got excellent service, just the way you set it up to be."
"A new plumber named Jeremy at Charles Jones Plumbing provided excellent water heater services to my two attic-located water heaters today. This included removing and replacing two badly deteriorated anode rods (I had very smelly water), and draining and flushing my two 50 gallon water heaters via a hose, into a downstairs second story bathtub. The anode rod relacement was extremely arduous technically. It required some plumbing disassembly and use of a large torque wrench and a heavy duty impact wrench. The job took three hours and cost $321 (I had also earlier purchased the replacement parts myself from Amazon for $50) . While the plumber himself was excellent, scheduling of the job through the owners of Charles Jones plumbing was a very frustrating experience fraught with miscommunication, failed return calls, phone lines not taking messages, and what seemed like poor communication between the answering service and the plumbers themselves. It took nearly two weeks of repeated telephone calls to the front office before I was finally able to orchestrate a plumber‘s actual visit. Clearly there were ongoing staffing and scheduling issues at the home office. Related, I was never put in telephone contact with an actual plumber until the day of my excellent plumber’s visit. He had not been adequately informed of the details my plumbing problems (which I had earlier provided verbally and in writing via the YELP website). As a result, the complex tools that were eventually required to complete the repairs had to be provided from my own professional workshop). In summary, excellent plumbing knowledge and technical skills performed by a knowledgeable, affable plumbing technician. However very poor front office management by owners who seemed inaccessible, poorly attentive to details, and frankly out of touch."
"I was recommended to this company by my friend of 40 years! I was charged $324.00 for an elbow repair under kitchen sink! My dishwasher was leaking and he removed the part and advised me that I would need to find one and have it installed! My hot water was turned off, the dishwasher is pulled out from where it is installed and left! I was promised a call back by female who I initially had spoken with, when I texted her over my dissatisfaction and disappointing service from them! It is 3 30 pm the next day and no call has come!!! Please do not use this company!!!!!!!"
"Called them for a tub faucet install. THE GUY DIDN'T KNOW HOW TO PUT IT IN. Worked on it about 30 minutes then moved on to install the faucet on the sink. Later told me he couldn't do the tub. Still charged me for the 30 minutes he wasted. But it gets better. I had to call another plumber to fix the sink faucet because it wasn't draining properly. Horrible service and $160 Wasted"
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