Smalls Sliders

"I was passing through after a long drive and having not had a bite all day when I saw this place from the highway/Lakeland. The employee that took my order was nice, but my order was so wrong. As a first-time, my intentions were to split a #4 with someone — neither of us wanted CHEESE. I informed her, “I would like a #4 with no cheese and, instead of a drink, a cookies and cream milkshake.” Her response was, “So you don’t want sauce?” I looked back at the picture on the menu to the left of the order window and asked, “So that’s sauce, no cheese?” She replied, “It’s our special sauce, like comeback sauce.” So I said, “Oh okay. Well, you can put that on two of them.” She said that they could not split them like that, but she could do a combo #2 and put two sliders on the side with sauce. She said it wouldn’t be much difference in price. I accepted this. I was handed the milkshake, and it wasn’t good-tasting, nor was it thick like a shake. Shortly thereafter, my name was called, “Hot sliders for Jae!” This was handed to me by another employee, so I asked her about the shake, “Is this as thick as your shakes are?” “Yes, ma’am. I guess it’s when we turn it because it comes out thick.” That made no sense at all to me, but I paused, said, “Okay…” and we left. Unfortunately, upon getting into the vehicle and checking the food while my companion drove through the light (as we’d already left the parking lot and gotten back on 25), I saw that they ALL had cheese only—no sauce and no pickles! I checked the order slip on the bag and she entered the order completely wrong, like there was no effort. It just made me wonder why she mentioned sauce after I said, “no cheese,” and why she didn’t bother to correct me when I asked clarifying questions, “So that’s no cheese? It’s sauce?” This was such a disappointing experience, and I was giving the 3.9 rating grace because they seemed new and still working out the kinks. I don’t think it was intentional, but considering this restaurant is fairly or very new, it should have been better communicated to me what was on the sliders, especially considering I asked direct questions concerning that. So I spent and additional amount of money ($5.38, excluding tax) for absolutely no reason, when all of the sliders were the same. I can’t say yet that I wouldn’t give them another try because people deserve grace and, again, I don’t believe that it was intentional. It’s just extra disappointing because of *personal* factors. Of course, that’s no one else’s issue (and I never present or act as if it is; as a long-time customer service person, my attitude toward and treatment of service workers is never an issue), but I chose this restaurant after an extremely long day and they fell short. Stuff happens. I am sure things will improve for them, and I may be back later down the line after they’ve had a chance to establish themselves."

"I was finally able to try this place out. Overall it was good! Would I go back yes! But the line this place had when it first opened was ridiculous. It's just burger sliders and fries."

"Simple, yet delicious! Well seasoned smash burgers, and crispy seasoned waffle fries. We added a side of queso to dip our fries in, and extra smauce for the burgers. For the people complaining about the long wait. It’s because they’re in the drive thru. The establishment also has a pick up window on the other side, where you can park, walk up and order. I was able to wait in line, order and receive my food within 20 minutes."

"So I want to start by warning you there will be a LONG LINE at this place right now, so be prepared to wait. But if you are patient I assure you that you will get to one of if not the best slider burger and fries that you have ever had. The fries are Great and the Queso was awesome. I waited almost 3 hours in line to try this place and expected to be disappointed and absolutely was not. Food was GREAT!!!"

"Decided to try this place out I’ve been excited about it opening. I thought it was really good. I got the three regular sliders and they were great. The fries were really good too, they were really crispy. They have queso you can get to dip them in which was amazing. It was pretty affordable too. It is like 11 dollars plus tax for three sliders with fries and a drink. I will say though it was pretty greasy but that is expected from a burger place. Also the sauce that they have is good but it’s basically just thousand island."