Starbucks

"Placed a mobile order (my order is a bit complicated so its easier to have it saved in favorites), got to the drive thru AFTER the time it said it would be ready. They would not allow me to pick it up in the drive thru, they said I had to park. I use the drive thru because I have several small children I don't want to get them all out........ and $30 later... ..EVERY SINGLE drink order was WRONG. I WILL NEVER BE BACK TO THIS LOCATION."

"The worst Starbucks I have ever been to. Tried to give them a chance bc they were new, now they have been here for almost a year and still can't get it together. It takes forever to get anything you order even if its just a black coffee. When you do order anything else its never right. The staff clearly is unorganized, and has no care in the world that the orders are wrong. Today, I sat in drive thru for waiting for 25 mins with 4 cars in the line on an order I did on the app, just to get to the window and it not even be ready. It's really not worth going anymore that this point especially for the money I'm spending."

"I placed a mobile order and arrived at the estimated time. They were super busy (Black Friday busy) so the drive thru took a while which is understandable. I made it to the window and was told they were backed up on mobile orders and asked to pull around to mobile pick up. That was at 10:51am. At 11:30 I sent my husband inside to check on the drink. He’s a quiet guy so he went in, reminded them we were still waiting and took a seat. At 11:50 he came to the car empty handed. I went inside and asked for the manager. She immediately came to me. I told her we’ve been waiting for an hour and I either needed a refund or the drink made right then. She had the barista make our drink right away and also gave me two $4 gift cards which equaled the price of the drink I had been waiting on for an hour. Within maybe 4 minutes the drink was made and the manager and barista offered sincere apologies. While they definitely dropped the ball for me today I do appreciate the sincerity of their apology and the fast remedy once the manager was alerted. It happens. I’ll be back, everyday as usual lol. My many prior visits have always been great."

"I really don't want to give the details of my embarrassing story but l will say that their customer service is top notch! They are so kind and patient. Even the times that I have been when they were out of something, they were apologetic and could give recommendations on similar items. This is honestly the kindest starbucks that I have ever been to."

"The barista was on top of it today. Everyone’s order was right and tasted delicious! We stopped by on the drive back home for a little coffee pick me up and was not disappointed!"