Audi Jackson 5320 Interstate 55 North Frontage Road, Jackson, MS 39211

"Definitely not satisfied with Audi in Jackson, MS. For one it sometimes takes them days to return calls they personally need their own receptionist to answer the phone and take appointments for customers. I am not sure if the service guy answers the phone and service the cars in the service center, but calling a place of business and having no one answer calls or take 2--3 days to return calls is very unprofessional. Secondly, why have they STOP issuing loaner vehicles to customers? Especially customers who are driving miles to have their car serviced? This service was offer 1-2 years ago I am not sure why they stopped it. If I am driving miles to have my car service I do not expect to sit there for a couple hours until it's finish and the Uber service in Jackson is horrible. Please look into these complaints for your customers. Thank you."

"Service department & management deserves 0 stars. Waited 4-6 weeks for an appointment. Guy at service desk is so rude and his lack of care for paying customers nearly had me in tears after dropping my car off. After a full week of them having my car we can’t get anyone on the phone. Called for 3 days, left voicemails & messages. Called the manager and someone even above that. Not one message returned or update on my car. My car with 3 recalls on it, at that. Finally went in there and picked it up since nobody would answer us and not one thing had been looked at or done to it. AFTER HAVING AN APPT. They also didn’t have a loaner vehicle either. Heather is incredibly rude and didn’t offer a single sorry about not returning a single message. David Brown also doesn’t return a call. We will be driving my car to Baton Rouge for service where they are much more friendly and never purchasing any car that needs service at Ritchey automotive again. Ever. Absolutely hellish experience."

"I have had a bad experience since getting my vehicle serviced at the Audi Jackson, every time I call Heather in service she is.never available to take my phone calls. For a simple oil change or any type of service, the appointment is 1 month out. They never have loaner vehicles. If you are considering an Audi, trust me don’t do it because Audi Jackson will not get your vehicle in to be serviced. This has been my experience for 2 years."

"Wanted to take the time to speak on Heather. I’ve had a couple issues with my 2018 Q5 after about a year after purchase. I’ve called and scheduled appointments and Heather always inform me on the wait time for car to be seen, if I will have my car or not, and if a loaner is available. I do understand for one: I have a 2018. I know purchasing used cars come with a risk. It’s 2023, as bad as I hate to wait a month to be serviced, it is life and everyone is short staffed. I understand the logic behind not having a loaner vehicle always. Heather have always been kind on the phone and or face to face. She just simply explains what the price to fix is and the options you have. She sets clear expectations regarding if you will leave with your car or not. I’ve never not known. Heather, your job is hard and I just want to tell, THANK YOU! She is a lot friendlier than the past lady that worked there. I was lied to previously about needing breaks/Rodors and here I am a year later purchasing them bc Heather told me it was time. I value what Heather tells me, she’s been very forth coming and honest from day one. I am also African American and she treats me equally and fairly. I had a loaner car for about 2 weeks and I accidentally left my garage door openers in car. Heather put them to the side and informed me I left them. She did not have to do that. We are living in times when people can be so cruel or not even look. Once again thank you Heather! Thank you Audi JXN!"

"If I could give no stars I would…Do not go to this place for any service needs with Audi. I dropped my car off on a Friday after having to schedule 2 weeks out, only to be told by Heather the service department is backed up and I’ll have to leave my vehicle until Tuesday of next week. No courtesy call by the way to warm me! After waiting until Tuesday and no repairs were done I was forced to go pick my car up! I met with David Brown who clearly was there to cover up for poor customer service and the big problem is my car was still not repaired after 3 days at the dealership and no alternative options were given by David Brown or Heather. David actually told me to take my vehicle to another place if I’m not happy! Wow! Poor service at it’s best.."