Grand Family Dentistry

"Dr. Bratcher’s staff is very polite, knowledgeable, and professional. Dr. Bratcher is very down to earth and made me feel very comfortable during my visit and is one of the best dentist that I have encountered in my lifetime. A++++"

"Dr. Bratcher is beyond professional, talented, inviting and is a true artist. Her practice is amazing and it shows. I cannot recommend her enough."

"I have been a patient for years. Every time I walk in the office everyone is so sweet and nice! Every experience from Dr. Bratcher, Dr. Grand and the whole staff are professional yet make me so comfortable when I am in the chair!! I highly recommend if you want the best quality care you can receive!!!"

"I have always liked going to Grand but this time sealed the deal. Switched my 5 yr old here so we could go together. She has a strong fear of Dr offices in general. There were definitely tears in the beginning, as I expected. But she came around and handled it like a champ! While checking out she told me “mom I like the dentist now!” This makes my mama heart happy! Although they aren’t advertised like the others as “Pediatric dentists”, their care of my girl was amazing! Who needs a waiting room full of toys when you’re only in it for a couple minutes at Grand! I’ve never waited longer than 5 minutes! Thank you so much Dr. Grand, Dr. Bratcher, Cheri and the entire staff for making this change well worth it!"

"Really disappointed in this practice. I had high hopes because of the great reviews. The service from the hygienist and dentist were great but management and billing are subpar. Both my husband and I had discrepancies in our billing statements. They make you pay upfront at your visit, which is a red flag. It took us over a month and numerous follow-up calls to receive our refunds. The manager, the only person able to review our bills and issue a refund, was never in the office or available to speak to us. We were always promised a call back and never once received one. They do not understand basic insurance claims. My insurance had to call them to explain my explanation of benefits so they could finally realize they overcharged me. They flat out failed to submit a claim for my husband and made him pay out-of-pocket for a procedure that is fully covered by his insurance. They still are misinterpreting his benefits and overcharging him. I am not one to write negative reviews, but this practice has been quite a pain to work with and I chose to write one because they never once apologized or showed any signs of contrition."